Shirley Alvarez Gutierrez
Lakeland,FL
Summary
Dedicated and results-driven administrator with over 5 years of experience in managing office operations, implementing efficient administrative processes, and overseeing a team of support staff. Proficient in creating and maintaining organizational systems, managing budgets, project management, and ensuring compliance with company policies and procedures. Skilled in utilizing technology and software to streamline operations and improve productivity. A proactive problem-solver with strong communication and leadership skills, adept at multitasking and prioritizing tasks to meet deadlines and deliver high-quality results. Passionate about driving operational excellence and supporting the success of an organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Project Manager
Cajun Constructors Inc.
10.2023 - 11.2024
- Worked closely with senior managers to ensure that all projects were completed according to schedule.
- Facilitated communication between team members, stakeholders and external partners involved in project.
- Created and maintained detailed project documentation including schedules, budgets, change orders and invoices.
- Provided administrative support to Project Manager in order to facilitate successful project outcomes.
- Assisted with the preparation of presentations, reports and other documents related to projects.
- Coordinated project activities and monitored progress to ensure timely completion of tasks.
Billing Specialist
Claims Scene Investigation
11.2022 - 08.2023
- Researched and resolved billing discrepancies to enable accurate billing
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction
- Provided excellent customer service, developing and maintaining client relationships
- Worked effectively with commercial insurance to obtain timely and accurate payments
- Worked with multiple departments to check proper billing information
- Processed and verified invoices to ensure accuracy of billing information
- Prepared and submitted monthly billing reports to management for financial overview
- Monitored outstanding invoices and performed collection duties
- Forwarded worksheets to administrative support staff for final processing
- Contacted external offices to clarify missing or illegible information on forms
- Completed daily tally sheets and production reports for supervisor
- Scrutinized and reported on discrepancies in financial records and documents
- Audited and examined financial records, checking for accuracy and compliance with established regulations
- Identified and implemented effective methods for examining and analyzing financial documents
- Gathered data and prepared financial reports for management review
- Trained and supervised junior financial examiners, explaining procedures and protocols
Assistant Examiner Of Insurance Claims
Veteran Adjusters
12.2022 - 07.2023
- Supported the store manager in overseeing daily operations and maintaining efficient workflows
- Assisted in developing and implementing strategies to increase sales and drive business growth
- Resolved customer complaints and issues in a timely and professional manner, ensuring customer satisfaction and retention
- Developed and maintained strong client relationships through regular follow-ups, resulting in a high rate of repeat business
- Utilized strong communication skills to effectively convey product features, benefits, and promotions to customers
Assistant Project Manager
Quintero Hangers
01.2021 - 11.2022
- Coordinated project activities and monitored progress to ensure timely completion of tasks
- Developed project plans, identified resources and established deadlines
- Provided administrative support to the Project Manager in order to facilitate successful project outcomes
- Monitored budgeting activities by tracking expenditures and providing regular updates to management
- Assisted with the preparation of presentations, reports and other documents related to projects
- Conducted research on potential vendors, suppliers, contractors and subcontractors for projects
- Identified risks associated with projects and developed strategies for mitigating those risks
- Gathered data from various sources in order to provide comprehensive analysis of project performance metrics
- Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency
- Procured and organized project documents, reports and files
- Conducted meetings and prepared reports to communicate project status with internal and external stakeholders
- Tracked project deliverables, keeping assignments on task and on budget
Education
BBA - International Business & Finance
University Autonoma Del Caribe
10.2023
Qualified - Logistics and International Trade
University Autonoma Del Caribe
07.2023
Qualified - International Business Management
Polytechnic Of Colombia
06.2022
Qualified - Project Management
Polytechnic Of Colombia
05.2022
Skills
- Administrative processes
- Office operations
- Organizational systems
- Budget management
- Technology utilization
- Software utilization
- Problem-solving
- Communication
- Leadership
- Prioritization
- Operational excellence
- Supporting success
- Schedule Management
- Client Relationships
- Project monitoring
- Reporting and documentation
Certification
Twic Cardholder
OSHA - Certified General Industry
Languages
Spanish: Native/ Bilingual
Timeline
Assistant Project Manager
Cajun Constructors Inc.
10.2023 - 11.2024
Assistant Examiner Of Insurance Claims
Veteran Adjusters
12.2022 - 07.2023
Billing Specialist
Claims Scene Investigation
11.2022 - 08.2023
Assistant Project Manager
Quintero Hangers
01.2021 - 11.2022
Twic Cardholder
OSHA - Certified General Industry
BBA - International Business & Finance
University Autonoma Del Caribe
Qualified - Logistics and International Trade
University Autonoma Del Caribe
Qualified - International Business Management
Polytechnic Of Colombia
Qualified - Project Management
Polytechnic Of Colombia
Similar Profiles
Travis BrookshireTravis Brookshire
Skid Steer Operator at Cajun Constructors Inc.Skid Steer Operator at Cajun Constructors Inc.
Jacob LandryJacob Landry
Pipefitter Foreman at Cajun Constructors Inc.Pipefitter Foreman at Cajun Constructors Inc.
MICHAEL COLLINSMICHAEL COLLINS
Pipefitter at Cajun Constructors Inc.Pipefitter at Cajun Constructors Inc.