Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Shirley Arnold

Lawrenceville,GA

Summary

Dynamic Clinique Counter Manager at Ulta Beauty Inc. with a proven track record of driving record breaking sales growth and enhancing customer loyalty. Skilled in team management and consultant education, I successfully expanded the counter's reach and developed strong client relationships, resulting in repeat business and counter growth and expansion for Clinique. Recognized as a 2024 Clinique Star to New York.

Overview

6
6
years of professional experience

Work History

Clinique Counter Manager

Ulta Beauty Inc.
04.2022 - Current
  • Managed the Clinique Boutique at Ulta Beauty Buford (store 80), which is currently on track to become the highest volume Clinique Boutique for Ulta in the state of Georgia. Within my first two years at this counter, as well as meeting sales goal, I added an additional $305,000 to the counter, the fiscal equivalent to another store.
  • Promoted brand loyalty and company growth to the area by providing customized service experiences to guests.
  • Trained fellow consultants and employees both within my district and retailer and to other retailers.
  • Maintained cleanliness and organization of counter area, adhering to company standards at all times.
  • Developed events and masterclasses for outreach to current clients and to gain new clients.
  • Built strong relationships with managers and other brand vendors to create a productive sales environment.
  • Expanded Clinique's reach within the counter by adding another associate to the counter through exponential sales growth.
  • Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
  • Developed strong and personal relationships with clients, resulting in repeat business and referrals.
  • Organized product stock by regularly adjusting and tracking inventory so product display remains filled and inviting to guests.
  • Took on a leadership role for fellow counters in the district by offering direct mentorship to other consultants and teaching seminar.
  • Utilize social media platforms to reach larger demographics and to promote new products, techniques. skin care advice, etc.

Ulta Beauty Advisor

Ulta Beauty Inc.
05.2021 - 08.2022
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Brought frequent clientele to Clinique and engaged with training for the brand.
  • Exceeded in register functions and selling by growing the loyalty and credit program at Ulta Beauty.
  • Hosted brand events and became a beauty expert for the store.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Processed payments, entering sales in register for prompt customer service.
  • Actively promoted store events and promotions to encourage customer participation and drive sales growth.
  • Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.

Freelance Clinique Consultant

Estee Lauder Companies
08.2019 - 03.2022
  • Assisted in growth and management of the Clinique counter.
  • Grew the business to the highest comp that year and earned the store an additional consultant.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Trained and mentored the new consultant and retail employees on Clinique standards and operations.
  • Maintained a clean and organized boutique that always exceeded company standard.

Education

Psychology

University of North Georgia
Dahlonega, GA
08-2020

Skills

  • Experienced makeup artist
  • Advanced conversational Spanish
  • Team Management
  • Experienced educator and host
  • Product knowledge
  • Goal setting
  • Team development
  • Stock replenishment
  • POS systems
  • Event planning
  • 2024 Clinique Star to New York

Accomplishments

  • Within my first two years at this counter, as well as meeting sales goal, I added an additional $305,000 to the counter, the fiscal equivalent to an additional store.
  • Developed strong conversational Spanish speaking skills to reach a larger latinix clientele.
  • Recognized as a Clinique Star to New York in 2024, where I gained exclusive training and information on Clinique's standards and product development.
  • Previously recognized as the highest volume counter in the country for Ulta on multiple different occasions.

Languages

Spanish
Professional Working

Timeline

Clinique Counter Manager

Ulta Beauty Inc.
04.2022 - Current

Ulta Beauty Advisor

Ulta Beauty Inc.
05.2021 - 08.2022

Freelance Clinique Consultant

Estee Lauder Companies
08.2019 - 03.2022

Psychology

University of North Georgia

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