Shirley Bailey
LEESBURG,FL
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Chief Clerk
PA Supreme Court
Main Capitol Bldg., Harrisbrg, PA 17101
05.1978 - 01.2006
- Managed a team of clerks, providing training, mentorship, and performance evaluations to support their professional development.
- Assisted executive-level staff members in preparing reports and presentations, ensuring accuracy and professionalism at all times.
- Liaised between departments to facilitate smooth cooperation on projects involving various teams.
- Processed invoices accurately and efficiently, ensuring timely payments from clients and vendors alike.
- Balanced budgets with precision, identifying potential cost-saving measures where appropriate.
- Collaborated with other department heads to address organizational challenges and develop solutions.
- Coordinated travel arrangements for executives, minimizing costs while maximizing comfort during business trips.
- Negotiated contracts with vendors to secure the best possible prices for goods or services.
- Oversaw the implementation of new software systems, improving overall productivity within the organization.
- Handled employee relations matters discreetly, resolving issues quickly so as not to disrupt office harmony.
- Reduced errors in documentation by implementing a thorough review process for all outgoing materials.
- Handled confidential information with discretion, maintaining the integrity of sensitive company data.
- Developed effective filing systems, reducing time spent searching for documents and increasing overall efficiency in the office environment.
- Increased efficiency by streamlining office processes and implementing new organizational systems.
- Maintained accurate records for all departmental activities, ensuring easy access to information when needed.
- Enhanced communication between departments by establishing clear procedural guidelines and protocols.
- Scheduled meetings effectively across multiple time zones and locations.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Created and maintained detailed records of all office activities.
- Edited and proofread documents for accuracy and completeness.
- Purchased and maintained office supplies.
- Compiled and analyzed data to produce reports.
- Coordinated and scheduled meetings and appointments.
- Assisted with onboarding of new employees.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Supported staff on special assignments and ad hoc projects.
- Edited documents to keep company materials free of grammar errors.
- Monitored and tracked budgets and expenses.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Hair and Makeup Artist
Mrs Maker
Mechanicsburg, PA
01.1976 - 04.1978
- Achieved client satisfaction by providing exceptional hair and makeup services tailored to individual preferences.
- Stayed current on trends and innovations within the beauty industry by attending conferences, trade shows, and continuing education courses.
- Ensured a smooth and efficient workflow during high-traffic event days by coordinating with fellow team members, leading to seamless execution of services.
- Expanded clientele base through consistent delivery of high-quality work paired with excellent customer service skills.
- Maintained a clean workspace compliant with all hygiene regulations as well as taking additional safety precautions due to COVID19.
- Collaborated with photographers, models, and stylists for successful fashion shoots, ensuring professional results that met project goals.
- Increased repeat business through personalized consultations, recommendations, and follow-ups with clients.
- Established a loyal clientele base with expert color matching abilities for seamless extensions or wig installations.
- Mentored junior artists in developing their technical skills and building professional portfolios.
Education
Associate of Science - Hair, Skin And Nails
Empire Beauty School
Mechanicsburg, PA01.1977
High School Diploma -
Tussey Mountain High School
Saxton, PA05.1966
Skills
- Organizational Leadership
- Document Management
- Meeting facilitation
- Customer Satisfaction
- Relationship Building
- Cash Handling
- Filing systems
- Database entry
- Quality Control
- Quality Management
- File and database management
- Administrative Support
- Schedule and calendar management
- Mail handling
- Prioritization
- Telephone Etiquette
- File Maintenance
- Mail Sorting
- Processing mail
- Bookkeeping
- Calendar Management
- Administrative tasks
- Research
- Proofreading
- Correspondence Writing
- Mail Processing
- Expense Reports
- Meeting Coordination
- Operations Support
- Record preparation
- Travel Arrangements
- Billing and coding
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Creative Thinking
- Active Listening
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
- Team building
- Data Entry
- Professional and mature
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Document Typing and Formatting
- Invoice Processing
- Scheduling and calendar management
- Professionalism
- Record Sorting and Filing
- Document Review
- Interpersonal Communication
- Scheduling
- Strategic Planning
- Data Recording
- Staff Training
- Staff Supervision
- Time management abilities
- Continuous Improvement
- Adaptability
- Document Editing
- Problem-solving aptitude
- Inventory Assessment
- Records Maintenance
- Office Machine Operation
- Data Gathering
- Materials Organization
- Basic Bookkeeping
- Information Processing
- Meeting planning
Timeline
Chief Clerk
PA Supreme Court
05.1978 - 01.2006
Hair and Makeup Artist
Mrs Maker
01.1976 - 04.1978
Associate of Science - Hair, Skin And Nails
Empire Beauty School
High School Diploma -
Tussey Mountain High School