Summary
Work History
Education
Skills
Timeline
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Shirley Higdon Baker

Portland,OR

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Work History

Medical Billing Specialist

IITRN


  • Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
  • Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
  • Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances.
  • Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.

Customer Service Representative

Mack's Answering Service & Towing Company
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively.
  • Adapted quickly to new technologies and software applications, streamlining workflow efficiency for faster response times.

Education

Portland Community College
Portland

Skills

  • Data Entry
  • Multitasking and Organization
  • Computer literacy
  • Medical terminology knowledge
  • Team collaboration
  • Adaptability and Flexibility
  • Front Desk Operations
  • Excellent Communication

Timeline

Medical Billing Specialist

IITRN

Customer Service Representative

Mack's Answering Service & Towing Company

Portland Community College

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Shirley Higdon Baker