Shirley Banzon
Care Advocate
Roseville,CA
Summary
Experienced with community outreach and public health education, providing vital support to improve community well-being. Utilizes strong communication and interpersonal skills to engage and educate diverse populations. Knowledge of local healthcare resources and systems ensures comprehensive and accessible health services for all community members.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Community Health Worker
Telecare SOAR 181
04.2023 - 08.2025
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Coordinated community outreach programs to enhance health awareness and access to resources.
- Assessed individual needs and developed tailored care plans for diverse populations.
- Facilitated communication between clients and healthcare providers to improve service delivery.
- Conducted in- person outreach with eligible Managed Care Plan (MCP) members.
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Used motivational interviewing -trauma informed care and harm reduction practices.
- Monitored treatment adherence (including prescribed medication/s).
- Transported or accompanied clients to scheduled health appointments or referral sites.
- Collaborated with members served to create Recovery Plan goals.
- Conducted health education workshops promoting preventive care practices among community members.
- Helped members achieve greater independence and autonomy.
- Addressed patient concerns and provided support to vulnerable demographics.
- Provided appropriate interventions in crisis situations.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Mentored junior staff on best practices for client engagement and resource navigation.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
Private Care Provider
SAC In-Home Supportive Services
09.2021 - 12.2023
- Provided personalized care and assistance to clients in daily living activities.
- Developed and implemented care plans tailored to individual client needs.
- Advocated for client rights and preferences within the home care environment.
- Enhanced patient comfort by providing compassionate and attentive care.
- Ensured a safe and secure environment for patients by maintaining a clean and organized living space.
- Provided nutritional support by preparing balanced meals tailored to specific dietary requirements.
- Improved client''s emotional well-being by engaging in meaningful conversations and recreational activities.
- Educated clients about self-care strategies, empowering them to take an active role in their own health management process.
- Collaborated with family member and healthcare professionals to develop individualized care plans based on patient needs and preferences.
Med Tech
Ansel Park Senior Living
08.2022 - 03.2023
- Conducted medication counts before receiving care reports/endorsements during rounds to ensure continuity of care.
- Conducted comprehensive health assessments and vital sign monitoring for residents.
- Assisted residents with medication management and personal care as necessary.
- Administered medications and documented patient responses accurately in electronic health records.
- Maintained a clean and secure work environment by adhering to all relevant safety protocols and regulations.
- Used EMR and other systems to accurately track and provide resident’s care as outlined in care plans.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
Med Tech
Prairie City Landing
08.2021 - 03.2022
- Conducted medication counts before receiving care reports/endorsements during rounds to ensure continuity of care.
- Conducted comprehensive health assessments and vital sign monitoring for residents.
- Assisted residents with medication management and personal care as necessary.
- Administered medications and documented patient responses accurately in electronic health records.
- Maintained a clean and secure work environment by adhering to all relevant safety protocols and regulations.
- Used EMR and other systems to accurately track and provide resident’s care as outlined in care plans.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Collaborated with multidisciplinary teams to develop personalized care plans for residents.
- Trained and mentored junior technicians on best practices in patient care and safety protocols.
Mental Health Technician
Fremont Behavioral Hospital
02.2019 - 07.2021
- Collaborated with healthcare team to develop and implement individualized care plans for patients.
- Monitored patient behavior and provided support in daily activities to promote mental well-being.
- Documented patient progress and reported observations to nursing staff for effective treatment planning.
- Assisted in crisis intervention by utilizing de-escalation techniques to ensure patient safety.
- Advocated for patient needs within multidisciplinary teams to improve overall treatment outcomes.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
Mental Health Technician
San Antonio Behavioral Healthcare Hospital
03.2018 - 11.2018
Mental Health Technician
NIX Medical Center
03.2017 - 11.2018
Community Extension Officer
Jose Maria College
04.2013 - 05.2016
RN/Clinical Instructor
Brokenshire College
11.2003 - 03.2013
RN/Clinical Instructor
Mindanao Medical Foundation College
11.2001 - 10.2003
RN/General Ward Nurse Trainee
Southern Philippines Medical Center
04.2001 - 10.2001
Registered Nurse
AP Dela Cerna Psychiatry Hospital and Rehabilitation
06.1998 - 06.2000
Education
Master of Science - Family Health
Silliman University
Dumaguete City, Philippines03.2009
Bachelor of Science - Nursing
Mindanao Medical Foundation College
Davao City, Philippines03.1997
F. Bangoy National High School
Davao City, Philippines03.1989
Skills
- Organized and detail oriented
- Expert in relationship building
- Diversity outreach
- Client relations experience
- Schedule management
- Health education
- Effective decision -making skills
- HIPAA guidelines
- Collaboration with varied team members
- Data report creation
- Conflict resolution strategies
- Skilled in Microsoft Office applications
Certification
- Nurse Assistant Training Program | Careway Institute/CDP | 2020-11
- Foreign RN | Professional Regulation Commission (Philippines) | 1998-01
Timeline
Community Health Worker
Telecare SOAR 181
04.2023 - 08.2025
Med Tech
Ansel Park Senior Living
08.2022 - 03.2023
Private Care Provider
SAC In-Home Supportive Services
09.2021 - 12.2023
Med Tech
Prairie City Landing
08.2021 - 03.2022
Mental Health Technician
Fremont Behavioral Hospital
02.2019 - 07.2021
Mental Health Technician
San Antonio Behavioral Healthcare Hospital
03.2018 - 11.2018
Mental Health Technician
NIX Medical Center
03.2017 - 11.2018
Community Extension Officer
Jose Maria College
04.2013 - 05.2016
RN/Clinical Instructor
Brokenshire College
11.2003 - 03.2013
RN/Clinical Instructor
Mindanao Medical Foundation College
11.2001 - 10.2003
RN/General Ward Nurse Trainee
Southern Philippines Medical Center
04.2001 - 10.2001
Registered Nurse
AP Dela Cerna Psychiatry Hospital and Rehabilitation
06.1998 - 06.2000
Master of Science - Family Health
Silliman University
Bachelor of Science - Nursing
Mindanao Medical Foundation College
F. Bangoy National High School