Shirley Barruos
Orlando,FL
Summary
Motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Liveops-Abbvie Health
Orlando, FL
01.2019 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided accurate information about products and services to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Arts - Paralegal
Valencia College
Kissimmee, FLSkills
- Policy Adherence
- Appointment Scheduling
- Claims Processing
- Insurance Verification
- Follow-up skills
- Strong interpersonal skills
- Customer Service
- Quality Assurance
- Insurance company knowledgeable
- Patient Education
- Multitasking and Organization
- Financial Procedures Adherence
- Registration and Admissions
- HIPAA Compliance
- Patient Registration
- Call Screening
- Team Leadership
- Payment Processing
- Phone and Email Etiquette
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
Liveops-Abbvie Health
01.2019 - Current
Associate of Arts - Paralegal
Valencia College
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