Summary
Overview
Work History
Education
Skills
Timeline
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SHIRLEY BEARDMORE

Daytona Beach,United States

Summary

Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Specialist 1 Collections

DaVita
01.2023 - Current

Patient Care Registration

Adventist Health System
03.2023 - 12.2023
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.

Office Manager

Coast Dental & Orthodontics
10.2018 - 06.2022
  • Managed office inventory and placed new supply orders
  • Monitored payments due from clients and promptly contacted clients with past due payments
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
  • Administered payroll and maintained proper documentation of employee personnel
  • Reviewed files and records to obtain information and respond to requests
  • Managed, scheduled and coordinated office functions and activities for employees
  • Handled scheduling and managed timely and effective allocation of resources and calendars
  • Used judgment and initiative in handling confidential matters and requests
  • Coded and entered daily invoices with in-house accounting software
  • Managed office budget to handle inventory, postage and vendor services
  • Coordinated office activities and operations to secure efficiency and compliance with company policies
  • Elevated customer satisfaction ratings by promptly resolving client and case issues
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts
  • Automated office operations for managing client correspondence, payment schedules and data communications
  • Interpreted and communicated work procedures and company policies to staff
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Resolved customer inquiries and complaints requiring management-level escalation
  • Recruited and trained new employees to meet job requirements
  • Interviewed prospective employees and provided input to HR on hiring decisions
  • Assigned work and monitored performance of project personnel
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
  • Mediated conflicts between employees and facilitated effective resolutions to disputes
  • Planned and led team meetings to review business results and communicate new and ongoing priorities
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Delegated work to staff, setting priorities and goals
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

No Degree - Business Administration

Ohio State University
Columbus, OH

High School Diploma -

Bucyrus High School
800 Perry St Bucyrus, Ohio
06.1976

Skills

  • Budgetary Planning
  • Managing Operations and Efficiency
  • Teamwork and Collaboration
  • Verbal and Written Communication
  • Problem Resolution
  • Goal Setting
  • Team Building
  • Team Leadership
  • Work Planning and Prioritization

Timeline

Patient Care Registration

Adventist Health System
03.2023 - 12.2023

Specialist 1 Collections

DaVita
01.2023 - Current

Office Manager

Coast Dental & Orthodontics
10.2018 - 06.2022

No Degree - Business Administration

Ohio State University

High School Diploma -

Bucyrus High School

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SHIRLEY BEARDMORE