Shirley Bello
Staten Island,NY
Overview
38
38
years of professional experience
1
1
Certificate
Work History
Patient Care Technician
NYU Cobble Hill
08.2020 - Current
Medical Secretary
Dr. Hanan Pediatric
07.2022 - 10.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Supported office staff and operational requirements with administrative tasks.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Registered and verified patient records before triage with most up-to-date information.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Assisted with medical coding and billing tasks.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Patient Care Technician
NYU Lutheran Medical Center
08.1985 - 10.2020
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Used principles of growth and development to provide age-specific treatment and care.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Delivered high-quality care to Type patients in hospital facility.
Timeline
Medical Secretary
Dr. Hanan Pediatric
07.2022 - 10.2023
Patient Care Technician
NYU Cobble Hill
08.2020 - Current
Patient Care Technician
NYU Lutheran Medical Center
08.1985 - 10.2020
Nursing
Kingsborough Community College of The City University of New York
Franklin Delano Roosevelt High School
Summary
Skilled Patient Care Technician offering demonstrated expertise in patient support developed over Number years of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Patient-focused Job Title with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, performing wound care and assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families.
Education
Nursing
Kingsborough Community College of The City University of New York
Brooklyn, NYFranklin Delano Roosevelt High School
Brooklyn, NY06.1986
Skills
- Healthy Meal Preparation
- Feeding Assistance
- Emergency Response
- Specimen Collection
- Vital Signs Monitoring
- Blood Glucose Monitoring
- Clinical Training
- Patient Services
- Qualified in Patient Transport
- Patient Assessment
- Blood Glucose Testing
- Professionalism
- EKG Interpretation
- Phlebotomy Techniques
- Medical Terminology
- Teamwork Abilities
- Problem Solving
- Catheter Care
- Clinical Documentation
- Patient Positioning
- Patient Evaluations
- CNA Certification
- Bedsore Prevention
- Injury Prevention
- Electronic Charting
- Care Monitoring
- CPR Certification
- Patient Relations
- Wound Care
- Supply Restocking
- Health Education
- Surgical Preparation
- HIPAA Compliance
- First Aid Certification
- Biohazard Disposal
- Personal Care Aide
- Preparing Meals
- Companionship and Emotional Support
- Vital Signs
- Patient Care Technician/Assistant (CPCT/A)
- Patient Care Quality
- CPR/AED
- Emotional and Social Support
- Heavy Lifting
- Patient Care
- Light Housekeeping
- Room Cleaning and Restocking
- Certified Nursing Assistant (CNA)
Certification
- CPCT/A - Patient Care Technician/Assistant
- CNA - Certified Nursing Assistant
Languages
Spanish
Native or Bilingual
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