Shirley Bennett
Breesport,NY
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining thehighest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinical Assistant
Guthrie Medical Group
Horseheads, N.Y
10.2023 - Current
- Interacted closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Prepared treatment rooms for patient examinations.
- Conducted follow-up calls to check on patient progress after treatments or surgeries.
- Documented notes during patient visits.
- Assisted in scheduling appointments for patients in a timely manner.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Registered Medical Assistant
Pinehurst Medical Clinic, Internal Medicine
Pinehurst, NC
06.2023 - 08.2023
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
- Organized charts, documents and supplies to maintain team productivity.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Supervisor
Magnolia Gardens Assisted Living
Southern Pines, NC
10.2020 - 11.2021
- Complied with company policies, objectives and communication goals.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Medication Aide
Magnolia Gardens Assisted Living
Southern Pines, NC
06.2016 - 11.2021
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Monitored medications for patients with various conditions and kept watchful eye for side effects.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
- Reduced errors by hand-counting controlled medications, accurately measuring liquids and reconstituting antibiotics.
- Received supply of ordered medications to apportion, mix or assemble drugs for administration to patient.
Certified Nursing Assistant
Magnolia Gardens Assisted Living
Southern Pines, NC
01.2012 - 11.2021
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Used mobility devices to transport patients.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Education
Associate of Applied Science -
Richmond Community College
Hamlet, NC05.2023
Skills
- Patient care
- Electronic health records
- Appointment scheduling
- Clinical documentation
- Vital signs monitoring
- Communication skills
- Attention to detail
- Professionalism and ethics
- Compassionate
- Insurance verification
Certification
- Registered Medical Assistant (RMA)
Additional Information
- BLS Certificate, 3/3/25
- Mental Health First Aide Certificate, 10/15/22-10/31/25
Timeline
Clinical Assistant
Guthrie Medical Group
10.2023 - Current
Registered Medical Assistant
Pinehurst Medical Clinic, Internal Medicine
06.2023 - 08.2023
Supervisor
Magnolia Gardens Assisted Living
10.2020 - 11.2021
Medication Aide
Magnolia Gardens Assisted Living
06.2016 - 11.2021
Certified Nursing Assistant
Magnolia Gardens Assisted Living
01.2012 - 11.2021
Associate of Applied Science -
Richmond Community College
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