Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Hi, I’m

Shirley Bentley

Mulberry,USA
Shirley Bentley

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

12
years of professional experience
1
Certification

Work History

Hilton Garden Inn Hotel

Housekeeper
03.2025 - Current

Job overview

  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Dusted picture frames and wall hangings with cloth.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Changed bed linens and collected soiled linens for cleaning.

Token LLC

Amazon Delivery Driver
11.2024 - 01.2025

Job overview

  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Delivered packages to customer doorsteps and business offices.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Inspected load security and checked for damages.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.

Affordable Transport Ambulance

Ambulance Dispatcher
05.2023 - 04.2024

Job overview

  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.

Affordable Transportation Inc

Emergency Medical Responder
05.2023 - 04.2024

Job overview

  • Prepared patient care reports, medical necessity forms and incident reports to document shift details and enter in database.
  • Assessed patient stability, scene safety and communicated nature of injury or illness to treatment team.
  • Evaluated patient en route to emergency facility and administered additional care.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Replaced used linens, blankets, and supplies to prepare for calls.

FedEx Express

Material Handler
01.2023 - 12.2023

Job overview

Port Of Subs

Second Assistant Manager
06.2022 - 10.2022

Job overview

  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Kellermeyer Bergensons Services

Janitorial Worker
10.2021 - 12.2021

Job overview

  • Kept building spaces premises clean inside and outside.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness..
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Hampton by Hilton

Housekeeper
07.2021 - 09.2021

Job overview

  • Clean rooms, make beds, clean bathrooms, stock and sanitize rooms
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Dusted picture frames and wall hangings with cloth.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.

Diamond-Y Deliveries

Driver Helper
03.2021 - 06.2021

Job overview

  • Delivery Driver assistant for 50lb+ packages

Paul Reveres Pizza

Crew Member
11.2020 - 01.2021

Job overview

  • Answer phones, make pizzas, run ovens, closing paperwork, deposits

American Legion

Bartender/Cook/Server
07.2018 - 09.2018

Job overview

  • Tend the bar, cook and prep meals
  • Prepared alcoholic and non-alcoholic drinks
  • Served drinks to customers
  • Ensured the bar was properly stocked with supplies
  • Cash handling duties
  • Cleaned tables
  • Verified customer identification (IDs)

REM Iowa

DSP (Direct Support Professional)
01.2017 - 12.2017

Job overview

  • Take care of individuals who need assistant, clean rooms, do laundry, make meals, bathe the individuals

Pearson

Batcher
04.2017 - 06.2017

Job overview

  • Examine SAT and ACT answer documents, remove all extraneous material from answer documents. Stack answer documents on a cart to be sent to security for scoring.

Home choice senior care

Caregiver
02.2017 - 03.2017

Job overview

  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted patients with self-administered medications.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Lucy Demoss

In Home Caregiver
09.2015 - 11.2015

Job overview

  • Make breakfast, give medicine and diabetic insulin, help her go to the bathroom and clean her afterwards, laundry, lift her in and out of chairs and wheelchair, lift her onto the bed

Orbis

Press Operator
06.2015 - 08.2015

Job overview

  • Maintain clean work area, receive parts and box parts, inspect parts- trim, clean grease and or put stickers on product
  • Reviewed completed orders for quality and accuracy.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.

Shoney's

Server/Waiter
09.2014 - 05.2015

Job overview

  • Take orders, run orders, clean work area, handle customers wants and needs

Orbis

Press Operator
07.2014 - 09.2014

Job overview

  • Run press, inspect products, put products on pallets

Ground Round

Server
09.2013 - 10.2013

Job overview

  • Greet guests with a friendly smile and positive attitude. Take care of customers wants and needs, use personal bank to handle customers bill, clean area of work.

Medplast

Press Operator
06.2013 - 08.2013

Job overview

  • Take product out of press, inspect product, place product in box, fill box with correct amount of product, fill out labels, place label on box, stack boxes on pallet

Education

Kirkwood Community College
Cedar Rapids, IA

from EMT
05.2019

University Overview

Kirkwood Community College
Cedar Rapids, IA

Associate of applied science from Business Management administration
12.2017

University Overview

Western Technical College
Tomah, WI

GED from n/a
12.2013

University Overview

Skills

  • Restaurant Server
  • Waitress
  • Caregiving
  • Home Care
  • Bartending
  • Meal Preparation
  • Senior Care
  • Hotel experience
  • Laundry
  • Assistant Manager Experience
  • POS
  • Vital Signs
  • Inventory Control
  • Vinyl
  • Patient Care
  • Cash register
  • Box truck
  • Moving
  • Food handling
  • Delivery Driver Experience
  • Microsoft Office
  • Microsoft Word
  • Typing
  • Restaurant experience
  • Cash handling
  • Accounting
  • Stress tolerance
  • Accuracy and precision
  • Quick learner
  • Team building
  • Time management abilities
  • Critical thinking
  • Professionalism
  • Emergency response procedures
  • Stress management
  • Listening skills
  • Safety protocols
  • Conflict resolution
  • Call routing
  • Basic life support BLS
  • CPR and first aid
  • Teamwork and collaboration
  • Medical terminology
  • Flexible schedule
  • Attention to detail
  • Critical thinker
  • First aid knowledge
  • Telephone etiquette
  • Computer-aided dispatching
  • Confidentiality understanding
  • Professional demeanor
  • Continuous improvement
  • Decision-making
  • Active listening
  • Computer skills

Certification

  • CPR/BLS, 2017
  • Adult Mandatory Reporter, 2017
  • First Aid Certification
  • Driver's License
  • AED Certification

Personal Information

Personal Information
Work Permit: Authorized to work in the US for any employer

Timeline

Housekeeper
Hilton Garden Inn Hotel
03.2025 - Current
Amazon Delivery Driver
Token LLC
11.2024 - 01.2025
Ambulance Dispatcher
Affordable Transport Ambulance
05.2023 - 04.2024
Emergency Medical Responder
Affordable Transportation Inc
05.2023 - 04.2024
Material Handler
FedEx Express
01.2023 - 12.2023
Second Assistant Manager
Port Of Subs
06.2022 - 10.2022
Janitorial Worker
Kellermeyer Bergensons Services
10.2021 - 12.2021
Housekeeper
Hampton by Hilton
07.2021 - 09.2021
Driver Helper
Diamond-Y Deliveries
03.2021 - 06.2021
Crew Member
Paul Reveres Pizza
11.2020 - 01.2021
Bartender/Cook/Server
American Legion
07.2018 - 09.2018
Batcher
Pearson
04.2017 - 06.2017
Caregiver
Home choice senior care
02.2017 - 03.2017
DSP (Direct Support Professional)
REM Iowa
01.2017 - 12.2017
In Home Caregiver
Lucy Demoss
09.2015 - 11.2015
Press Operator
Orbis
06.2015 - 08.2015
Server/Waiter
Shoney's
09.2014 - 05.2015
Press Operator
Orbis
07.2014 - 09.2014
Server
Ground Round
09.2013 - 10.2013
Press Operator
Medplast
06.2013 - 08.2013
Kirkwood Community College
from EMT
Kirkwood Community College
Associate of applied science from Business Management administration
Western Technical College
GED from n/a
Shirley Bentley