Shirley Birmingham
DELTON,MI
Summary
Accomplished Certified Lead Pharmacy Technician with a proven track record at Rite-Aid Pharmacy, showcasing expertise in Pharmacy Software Proficiency and exceptional problem-solving skills. Spearheaded initiatives that reduced medication errors by implementing a meticulous double-check system, enhancing patient safety and operational efficiency. Demonstrated leadership by training staff and fostering a collaborative environment, significantly improving productivity and customer service standards.
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to [Company]. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Driven Pharmacy Technician with [Number] years of experience and success in working within fast-paced [Type] pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
25
25
years of professional experience
Work History
Certified Lead Pharmacy Technician
Rite Aid Pharmacy
09.2011 - 08.2023
- Supervised [Number] pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
- Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
- Collected co-payments or full payments from customers.
- Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
- Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.
- Implemented new technologies within the pharmacy workflow, increasing overall efficiency and accuracy in daily tasks.
- Ensured patient safety with diligent monitoring of drug interactions and proper dosage instructions.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Contributed to the development of pharmacy policies and standard operating procedures, aligning practices with organizational goals.
District Administrative Assistant
Rite-Aid Pharmacy
04.2004 - 09.2011
- Aided compliance with regulatory requirements through diligent monitoring of policy updates from state education agencies or local governing bodies.
- Delivered day-to-day administrative support for district manager and staff.
- Supervised and coordinated events and activities.
- Maintained communications between store managers, coordinators and other districts.
- Boosted staff productivity by providing comprehensive administrative support to teachers and administrators within the district.
- Safeguarded confidential information by implementing secure filing systems for sensitive documents such as personnel records of pharmacists and store managers.
- Facilitated smooth operations during weekly pharmacist and or store manager meetings by preparing agendas, taking minutes, and distributing relevant materials to attendees.
- Enhanced district-wide communication by coordinating meetings, conferences, for associates.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Managed and created all weekly schedules and vacations for all pharmacists in district, as well as assisting other districts in scheduling needs.
Pharmacy Technician
Rite-Aid Pharmacy
10.1998 - 04.2004
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Collected co-payments or full payments from customers.
- Traveled for company training on new robotic counting system.
- Trained on New Nex Gen software system and trained and gave support to district pharmacy staff.
- Taught class for newly hired and existing pharmacy technicians and store management to become Rite Aid Certified Technicians.
Education
High School Diploma -
Springfield High School
Springfield, Mi06.1975
Skills
- Problem-solving skills
- Pharmacy Software Proficiency
- Inventory Control
- Order Verification
- Prescription Processing
- Drug Inventory Control
- Manual and automated medication dispensing
- Medication Dispensing
- Data Entry
- Regulatory Compliance
- Insurance Billing
- Pharmacy and customer records management
- Report Preparation
- Prioritization and Organization
- Employee Training
- Customer Service
- Cash Register Operations
- Certified Pharmacy Technician (CPhT)
Timeline
Certified Lead Pharmacy Technician
Rite Aid Pharmacy
09.2011 - 08.2023
District Administrative Assistant
Rite-Aid Pharmacy
04.2004 - 09.2011
Pharmacy Technician
Rite-Aid Pharmacy
10.1998 - 04.2004
High School Diploma -
Springfield High School
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