Security Guard / Dispatcher
Open To Work
Shirley Bobrowski
Black Bear Casino Resort
Cloquet,MN
Work Preference
Job Search Status:
Open to workDesired start date:
2 weeks noticeDesired Job Title
Security GuardGift Shop SupervisorRoom AttendantServer ReceptionistWork Type
Part TimeFull TimeLocation Preference
RemoteOn-SiteHybridLocation:
Cloquet, MNDuluth, MNMinnesotaOpen to relocation:
YesImportant To Me
Work from home option401k match4-day work weekPaid time offCompany CultureWork-life balanceCareer advancementSummary
Proactive security guard recognized for strong communication skills and emergency response capabilities. Experienced in incident reporting and training new staff. Prepared to enhance workplace safety and customer service through effective security measures.
13
years of professional experience
Work History
Security Guard
2 Years 9 Months- Monitored premises to ensure safety and security of guests and staff.
- Responded promptly to incidents, maintaining calm and order during emergencies.
- Conducted regular patrols to identify potential security risks or breaches.
- Assisted in training new security personnel on procedures and protocols.
- Developed detailed reports on incidents, ensuring accurate documentation for management review.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Gift Shop Supervisor
2 Years- Supervised daily operations to ensure exceptional customer service and product availability.
- Trained and mentored staff on sales techniques and inventory management processes.
- Resolved customer inquiries and complaints efficiently, enhancing guest satisfaction ratings.
- Conducted regular audits of cash handling procedures to maintain financial accuracy.
- Cultivated strong relationships with repeat customers by offering personalized assistance and recommendations based on their preferences.
- Supervised a team of gift shop employees, ensuring a positive work environment and high levels of productivity.
- Monitored inventory levels, ensuring timely restocking of high-demand items.
Room Attendant
11 Months- Maintained cleanliness and organization of guest rooms to ensure high standards of hospitality.
- Assisted in training new staff on cleaning techniques and resort policies to enhance team performance.
- Implemented efficient cleaning routines that improved turnaround times for room readiness during peak periods.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
Education
- Generals
Skills
Verbal and written communication
Security camera monitoring
Patrolling
Workplace safety
Security protocols
Incident reporting
Emergency response
Guard post rotation
Dispatch
Accomplishments
- Supervised team of 3 staff members.
Timeline
Security Guard
Black Bear Casino Resort
11.2023 - Current
Gift Shop Supervisor
Black Bear Casino Resort
10.2014 - 10.2016
Room Attendant
Black Bear Casino Resort
10.2013 - 09.2014
Fond-du-Lac Tribal And Community College
from Generals