Shirley Bocanegra-Ramos
Reading,PA
Summary
Dedicated Administrative Assistant with a proven track record of seamlessly supporting the entire Executive Team within a dynamic financial institution. Meticulously organized, I excel in managing schedules, coordinating high level meetings, and streamlining office operations. My proactive approach and strong attention to detail ensure that Executives can focus on strategic initiatives, while I handle the logistical intricacies. Let me bring my efficiency and teamwork to contribute to your organizations success.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Riverfront Federal Credit Union
11.2018 - 08.2022
- Managing schedules- Coordinating and maintaining executives' calendars, including arranging meetings and travel.
- Screening communications- Filtering emails, calls, and visitors, directing them appropriately
- Document preparation- Drafting and editing documents, presentations, and reports for executive review.
- Meeting Coordination- Arranging meetings, preparing agendas, taking minutes, and ensuring follow-up actions.
- Research and Analysis- Conduction research, compiling data, and preparing briefings for executive decision-making.
- Project Support- Assisting with project management tasks, tracking progress, and coordinating team efforts.
- Event Planning- Organizing company events, conferences, and workshops.
- Budget tracking- Assisting in monitoring and managing budgets, expenses, and financial reports.
- Assisted Marketing Team with marketing campaigns.
- Volunteered to help with special projects of varying degrees of complexity.
- Assembled monthly board packets to present to board members.
- Assisted development and implementation of new administrative procedures.
Customer Service Representative
Serta- Simmons Bedding, LLC
05.2017 - 09.2018
- Effective Communication- Demonstrated exceptional communication skills in handling customer inquiries, resolving issues, and providing clear and concise information.
- Order Processing- Efficiently handling customer orders for mattresses, ensuring accurate product selection, quantities, and delivery details, while maintaining a high level of order accuracy.
- Product Knowledge- Demonstrating a strong understanding of the mattress products available, including features, sizes, materials, and firmness options, to assist customer in making informed purchasing decisions.
- Inventory Management- Collaborating with the warehouse team to track mattress inventory levels, ensuring timely updates to product availability, and managing stock levels to prevent stockouts or overages
- Delivery Coordination- Coordinating delivery schedules with customers and the logistics team to ensure smooth and on-time mattress deliveries, while promptly addressing any scheduling changes or issues.
- Issue Resolution and Returns- Handling customer inquiries, concerns, and returns related to mattress orders, addressing issues with professionalism and empathy to ensure customer satisfactions and problem resolution.
Customer Service Chat Representative
Penske Truck Leasing
04.2012 - 01.2017
- Customer Inquiries- Addressing customer inquiries regarding rental moving trucks, pricing, availability and rental policies in a timely and accurate manner via online chat and email.
- Reservation Assistance- Assisting customers with the reservation process, guiding them through the online booking platform, and ensuring accurate reservation details via online chat and telephone.
- Problem Resolution- Resolving customer issues or concerns related to rental bookings, payment processing, cancellations, and modifications, while maintaining a high level of customer satisfaction.
- Product Knowledge- Demonstrating a strong understanding of the rental moving truck fleet, features, and options to help customers make informed decisions based on their requirements.
- Communication Skills- Displaying excellent written communication skills by providing clear, concise, and professional responses to customers' inquiries and concerns, ensuring a positive customer experience.
Customer Service Chat Representative
Boscov's
09.2010 - 02.2012
- Order Assistance- Helping customers navigate the online store, assisting them in selecting products, answering questions about product availability, sizes, colors, and providing guidance on placing orders.
- Order Processing- Facilitating the order placement process over chat, entering customer information accurately, verifying product details, applying discounts or promotions and confirming order specifics.
- Issue Resolution- Addressing customer concerns, such as order tracking inquiries, payment issues, order modifications, and returns, with the goal of providing quick and effective solutions.
- Product Information- Providing detailed information about products, including features, specifications, and customer reviews, to help customers make informed purchasing decisions.
- Customer Engagement- Offering exceptional customer service by engaging in friendly and informative conversations, actively listening to customer needs, and fostering a positive shopping experience that encourages customer loyalty.
Education
Computer Applications Certificate - Excel I And II
Reading Area Community College
Reading, PA06.2019
High School Diploma -
Coatesville Area Senior High School
Coatesville, PA06.2006
Cosmetology License - Cosmetology
Brandywine Center For Arts And Technology
Coatesville, PA06.2006
Skills
- Organizational Expertise
- Communication Skills
- Problem Solving
- Time Management
- Software Proficiency (live Person/Salesforce)
- Adaptability
- Attention to Detail
- Customer Focused Attitude
- Type 52 WPM
- Confidentiality
- Self Motivation (working fully remote/hybrid schedule)
Timeline
Administrative Assistant
Riverfront Federal Credit Union
11.2018 - 08.2022
Customer Service Representative
Serta- Simmons Bedding, LLC
05.2017 - 09.2018
Customer Service Chat Representative
Penske Truck Leasing
04.2012 - 01.2017
Customer Service Chat Representative
Boscov's
09.2010 - 02.2012
Computer Applications Certificate - Excel I And II
Reading Area Community College
High School Diploma -
Coatesville Area Senior High School
Cosmetology License - Cosmetology
Brandywine Center For Arts And Technology
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