SHIRLEY BRODESS
Denton,TX
Summary
Hospitable, organized, fast learning Admissions Coordinator with four years of experience in LTAC Intake and seven total years in healthcare. Eager to continue to learn and improve in this field. Reliable, friendly, team-player who is able to anticipate needs and complete tasks in timely manner. Seeking to challenge and continue my admissions coordinator career in another level of care.
Overview
7
7
years of professional experience
Work History
Corporate Admissions Coordinator
LifeCare Hospitals
2019.12 - Current
- Manage admissions department phones for three facilities (Fort Worth, Dallas, Plano) while simultaneously submits authorization requests and expedites approval process
- Retrieves and processes patient referrals from different EMR interfaces (i.e. Navi, Epic, etc.)
- Creates new eval in Meridian for clinical liaison (shortening approval timeframe) while submitting financial information
- Retrieves Medicare eligibility via Waystar. Calculates current Medicare days using previous hospital stay information and communicates status with liaisons
- Sends clinical information to multiple departments for quick admission approval
- Determines payor levels for insurance patients, documenting levels on Managed Care Checklists
- Creates and submits insurance authorization packets (including auth letter, evaluations and clinical documents) to insurance companies using portals (Availity, UHC, etc.) or phone / fax in (depending on insurance group)
- Coordinates with Nursing Supervisors, assigned physicians MOT. Relays to clinical liaison. Seamless admissions
- Coordinates specialty equipment with Materials Management when applicable
- Manages Meridian database, i.e. processes any admissions or non-admissions
Hospital Administrative Assistant
LifeCare Hospital Of Plano
2017.02 - 2019.12
- Acted as the point of contact for patient family members requesting to speak with Leadership Team
- Organized and planned employee events
- Created and distributed flyers and newsletters for hospital employees and community
- Maintained spreadsheets tracking physician's clinical fees as well as a log tracking marketing expenses
- Managed CEO's incoming calls, taking messages and conducting follow-up calls as needed
- Organized committee meetings
- Recorded and distributed minutes
- Active participant in 2019 TJC Survey
- Created, organized, and maintained contract binders for both vendors and physicians
- Conducted an expense audit for CEO from two years past. Resolution of expense charges
Hospital Receptionist
LifeCare Hospital of Plano
2016.08 - 2017.02
- Recorded patient's entrance/insurance information into the Healthland system for Admissions Department
- Assigned patients to case managers in the Microsoft Access Database
- Verified benefits for patients through programs such as My Ability and Passport
- Organized tours for family members of potential patients
- Conducted weekly discharged patient follow-up phone survey
- Managed multi-line phone system
- Supported office staff and operational requirements with administrative tasks
Education
Associate of Arts - Photography
New Hampshire Institute of Art
Manchester, NHCertified Learning Coach - Hospitality
Certified Learning Coach Through Red Robin Corp.
Greenwood Village, CO2013
Skills
- Intermediate-Expert in Microsoft Office, Great Planes, CPSI, My Ability, Passport OneSource, NaviHealth, etc.
- Process Management
- Report Preparation
- Eligibility Determination
- Expense Tracking
- Team Leadership
- Complex Operations Problem-Solving
Timeline
Corporate Admissions Coordinator
LifeCare Hospitals
2019.12 - Current
Hospital Administrative Assistant
LifeCare Hospital Of Plano
2017.02 - 2019.12
Hospital Receptionist
LifeCare Hospital of Plano
2016.08 - 2017.02
Associate of Arts - Photography
New Hampshire Institute of Art
Certified Learning Coach - Hospitality
Certified Learning Coach Through Red Robin Corp.
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