Summary
Education
Overview
Work History
Skills
Timeline
Receptionist

Shirley Bunn

Raleigh,NC

Summary

Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.

Education

High School Diploma -

Copiague High School
Copiague, NY
06-1987

Overview

20
20
years of professional experience

Work History

Receptionist

The Laurels of Forest Glenn
02.2025 - Current
  • Greeted visitors and directed them to appropriate departments, ensuring a welcoming atmosphere.
  • Managed incoming calls and messages, facilitating effective communication within the organization.
  • Assisted with administrative tasks, including filing documents and data entry for efficient record-keeping.
  • Coordinated mail distribution and deliveries, supporting operational efficiency across departments.
  • Utilized office equipment efficiently, including multi-line phone systems and photocopiers for daily operations.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
  • Send appeals to insurance companies for extended stay authorization for patients.
  • Scan patient documents in to PCC(Point Click Care) and cross-check for accuracy ensuring all profiles are complete an up-to-date.
  • Handle daily resident payment intake and coordinate with billing department for proper account posting.

Business Office Associate

Auction Direct USA
05.2022 - 10.2024
  • Assisted with inventory management, ensuring stock levels met operational needs.
  • Prepare loan documents that are being sent to banks via UPS and electronically to banks
  • Making sure all documents are notarized.
  • Contact the lenders to make sure they have received all the needed documents to fund the auto loans.
  • Submit payoff checks to the banks for traded vehicles.
  • Verification of funds before processing title applications.
  • Trained new staff on office procedures and software applications to improve team performance and consistency.
  • Responded to inquiries from callers seeking information.

Receptionist

Swift Creek Health Center
10.2020 - 05.2022
  • Managed front desk operations, ensuring smooth communication between departments and visitors.
  • Assisted clients with inquiries, providing accurate information and exceptional customer service.
  • Reconcile employee timesheets to account for missing or unreliable data.
  • Carefully oversees laboratory documents for patients and staff to main HIPAA standards.
  • Order office supplies for facility, along with supplies needed for residents.
  • Maintain work schedule for the RN's and CNA's.
  • Prepare orientation packets for new hires.



Receptionist

Waltonwood Senior Living
09.2016 - 10.2020
  • Implemented visitor check-in procedures, enhancing security protocols within the facility.
  • Trained new reception staff on operational procedures and customer interaction standards.
  • Maintain accurate up-to-date resident information using Excel and Yardi.
  • Properly manages the flow of information between residents and management via work order request and resident memos.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Processing Assistant V

Division of Health Service Regulation
06.2005 - 06.2016
  • Processed and verified incoming documentation to ensure compliance with organizational standards.
  • Coordinated workflow between departments to enhance efficiency and streamline operations.
  • Developed training materials for new team members, improving onboarding process effectiveness.
  • Assisted in the preparation of reports by compiling data from multiple sources for management review.
  • Provided valuable support during peak periods, assisting coworkers with their workload as needed to maintain overall team productivity levels.
  • Prepare travel reimbursement reports 6 Home Health Surveyors.
  • Manage the utilization schedule for the 11 State vehicles.
  • Accurately update internal databases with recently altered 3rd party health provider contact information.




Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Scheduling
  • Administrative support
  • Mail handling
  • Multi-line telephone operation
  • Basic accounting
  • Travel arrangements
  • Front desk operations
  • Office supply inventory control
  • Attention to detail

Timeline

Receptionist

The Laurels of Forest Glenn
02.2025 - Current

Business Office Associate

Auction Direct USA
05.2022 - 10.2024

Receptionist

Swift Creek Health Center
10.2020 - 05.2022

Receptionist

Waltonwood Senior Living
09.2016 - 10.2020

Processing Assistant V

Division of Health Service Regulation
06.2005 - 06.2016

High School Diploma -

Copiague High School

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