Michael Cameron
Bennington,NE
Summary
Driven by a strong background in warranty management and claims processing, I excel in enhancing operational efficiency and customer satisfaction. At Baxter Auto Group, I significantly reduced claim rejections and fostered robust relationships with manufacturers, showcasing my automotive industry expertise and negotiation skills. My approach combines technical knowledge with a keen focus on compliance and results, ensuring high-quality service delivery. Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering over 25 years of related experience.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Warranty Administrator
Baxter Auto Group
08.2009 - 07.2024
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Monitored factory recalls and announcements to stay on top of changes.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
- Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
- Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Reduced company costs by identifying and preventing unwarrantable repair expenses.
- Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.
Ramp Agent
UPS
06.2004 - 01.2018
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Deiced aircraft before takeoff for safety during inclement weather.
- Enhanced security measures for cargo and personnel areas, ensuring strict compliance with regulatory standards.
- Operated ground support equipment with precision, minimizing wear and tear through proper handling.
- Ensured safe and efficient loading and unloading of cargo, leading to smoother and quicker turnarounds.
- Conducted thorough pre-flight checks for cargo and luggage, ensuring compliance with weight and safety regulations.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Unpacked and repacked items in different quantities and configurations for shipment.
Service Manager
Jim Earp Chrysler - Jeep
11.1992 - 03.2004
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Improved operational efficiency by redesigning service area layout for better workflow and customer experience.
- Enhanced safety protocols for service operations, resulting in reduction in workplace accidents and ensuring compliance with regulatory standards.
- Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.
- Facilitated cross-functional team collaboration, improving resolution time for complex service issues.
Education
High School Diploma -
Millard Senior High School
Millard, NE01.1971
Skills
- Claims Processing
- Warranty Management
- Warranty Analysis
- Records Maintenance
- Automotive Industry Expertise
- Technical knowledge
- Compliance Monitoring
Affiliations
- Teamsters Local 553 (2004 - 2018)
Certification
Certified Warranty Administrator - Volkswagen of America, 2009 - 2024.
Certified Warranty Administrator - Audi of America, 2016 - 2024.
Timeline
Warranty Administrator
Baxter Auto Group
08.2009 - 07.2024
Ramp Agent
UPS
06.2004 - 01.2018
Service Manager
Jim Earp Chrysler - Jeep
11.1992 - 03.2004
High School Diploma -
Millard Senior High School
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