Shirley Capps
Rogers,MN
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
US Foods Culinary Equipment
Plymouth, MN
08.2007 - 07.2024
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed positive relationships with customers through friendly interactions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment..\
- Adverse in AS 400 system and SOUS application
- Served food and beverages to patrons and immediately remedied issues with orders.
- Provided exceptional service to high volume of daily customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Checked food before serving it to customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Garnished dishes and beverages to serve visually appealing menu items.
- Responded to ad hoc cleaning duties at end of shift.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Addressed complaints to kitchen staff and served replacement items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Prepared checks, itemizing total meal costs and taxes.
- Stocked service areas with supplies during slow periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Server
Applebee's
Rogers & Maple Grove, MN
10.2016 - 04.2021
- Served food and beverages to patrons and immediately remedied issues with orders.
- Provided exceptional service to high volume of daily customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Checked food before serving it to customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Garnished dishes and beverages to serve visually appealing menu items.
- Responded to ad hoc cleaning duties at end of shift.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Filled condiments and napkin containers during slack periods.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Addressed complaints to kitchen staff and served replacement items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Prepared checks, itemizing total meal costs and taxes.
- Stocked service areas with supplies during slow periods.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
High School Diploma -
Robbinsdale High School
Robbinsdale, MN05-1978
Some College (No Degree) - Tourism And Travel Management
World Travel Academy
Minneapolis, MNSkills
- Scheduling
- Professional telephone demeanor
- Customer education
- Data collection
- Payment processing
- Positive and professional
- Decision-making
- Client relations
- Product knowledge
- Microsoft Excel
- Live chat support
- Multi-line phone talent
- Microsoft outlook
- Appointment scheduling
- Computer proficiency
- Customer relations
- Product sales
- Strong teamwork
- Multitasking and organization
- Research
- Data entry
- Credit card payment processing
Affiliations
- I enjoy time with all my children and playing with my dog and cat. I do enjoy traveling with my husband and with friends. I enjoy getting out on our boat in the summer.
Accomplishments
- I have received awards for great communication and customer service
Certification
- I have certificates of endorsements for meeting the standards of professionalism, competency and integrity
- I have received Props recognition for Cultural Beliefs with US Foods
- Certificate for good and proper phone etiquette.
Timeline
Server
Applebee's
10.2016 - 04.2021
Customer Service Representative
US Foods Culinary Equipment
08.2007 - 07.2024
High School Diploma -
Robbinsdale High School
Some College (No Degree) - Tourism And Travel Management
World Travel Academy
Similar Profiles
Joseph EspinosaJoseph Espinosa
Inventory Control Lead at US Foods Culinary EquipmentInventory Control Lead at US Foods Culinary Equipment
Priyan SilvaPriyan Silva
General Manager – Supply Chain and Operations at Edinborough Foods Products (Pvt)Ltd. (Culinary Foods, Condiments, Seasoning, HORECA foods)General Manager – Supply Chain and Operations at Edinborough Foods Products (Pvt)Ltd. (Culinary Foods, Condiments, Seasoning, HORECA foods)
Kaitlyn OslickKaitlyn Oslick
Student at The Culinary Institute of AmericaStudent at The Culinary Institute of America
JOSH HAAGJOSH HAAG
G1 Automotive Technician at Phil’s Quality AutomotiveG1 Automotive Technician at Phil’s Quality Automotive
Eric SmithEric Smith
CORPORATE ACCOUNT EXECUTIVE at DOMOCORPORATE ACCOUNT EXECUTIVE at DOMO