Summary
Overview
Work History
Education
Skills
Timeline
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SHIRLEY CARNEY

EAST PITTSBURGH,PA

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

11
11
years of professional experience

Work History

SENIOR RESOULUTIONS MANAGER

CVS/caremark
Pittsburgh, PA
10.2021 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Provided excellent customer service by responding to inquiries in a timely and professional manner.
  • Assisted customers with product selection, order placement, and payment processing.
  • Resolved customer complaints quickly and efficiently.
  • Maintained accurate records of customer interactions and transactions.
  • Analyzed customer feedback to identify areas for improvement.
  • Collaborated with other departments to ensure prompt resolution of customer issues.
  • Developed strong relationships with customers through proactive follow-up calls and emails.
  • Greeted customers warmly upon arrival and provided assistance as needed.
  • Educated customers on the features of new products or services being offered.

CLIENT LIAISON

NATIONAL ADVANTAGE SETTLEMENT SERVICES
Pittsburgh, PA
12.2012 - 09.2021
  • MY MAIN DAILY DUTIES ARE ANSWERING ALL INCOMING EMAILS
  • PROCESSING NEW ORDERS AND UPDATE REQUEST
  • ASSIGNING THEM TO OUR SEARCH TEAM TO GIVE A QUICK TURN TIME
  • PROVIDE NEW AND EXISTING CLIENTS WITH PRODUCTS WE OFFER PRICING AND TURN TIMES FOR SAID SEARCH TAX OR LIEN LETTER PRODUCTS
  • RESOLVE ALL CLIENT ISSUES OR COMPLAINTS IN A FAST TIMELY MANNER ENSURING CLIENT LOYALTY.
  • Resolved any customer complaints or issues in a timely manner.
  • Met incoming visitors and escorted to correct locations.
  • Gave customers office information, answered concerns and set up appointments by telephone.
  • Managed documentation, payment, correspondence and other administrative tasks.
  • Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
  • Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
  • Scheduled and confirmed appointments based on customer availability.
  • Assisted in developing client relationships by providing outstanding customer service.

Education

ASSOCIATE MEDICAL SECRETARIAL DEGREE - Medical Secretarial

DUFF’S BUSINESS INSTITUTE
12.1991

GENERAL STUDIES DIPLOMA - GENERAL STUDIES

DAVID B OLIVER HIGH SCHOOL
PITTSBURGH PA
06-1984

Skills

  • EXCELLENT VERBAL AND WRITTEN COMMUNICATIONS
  • EYE TO DETAIL
  • STRONG PROBLEM-SOLVING SKILLS
  • OUTSTANDING CUSTOMER SERVICE
  • EXCELLENT TIME MANAGEMENT
  • ORGANIZATION SKILLS
  • MULTI-TASKING USING VARIOUS WEBSITES AND PROGRAMS
  • ABILITY TO WORK INDEPENDENTLY OR WITH A GROUP
  • DELEGATING
  • FOLLOWING DIRECTIONS
  • LEARNING NEW TASKS
  • PAPERWORK PROCESSING
  • CALL HANDING
  • ATTENTION TO DETAL
  • COMPLAINT RESOLUTION
  • INBOUND AND OUTBOUND CALL HANDLING

Timeline

SENIOR RESOULUTIONS MANAGER

CVS/caremark
10.2021 - Current

CLIENT LIAISON

NATIONAL ADVANTAGE SETTLEMENT SERVICES
12.2012 - 09.2021

ASSOCIATE MEDICAL SECRETARIAL DEGREE - Medical Secretarial

DUFF’S BUSINESS INSTITUTE

GENERAL STUDIES DIPLOMA - GENERAL STUDIES

DAVID B OLIVER HIGH SCHOOL

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