Shirley C. Johnson
Crandall,TX
Summary
The objective is to ensure accurate and efficient billing processes, maximize revenue, and maintain financial accuracy. This involves analyzing billing data, resolving discrepancies, and collaborating with other teams to streamline procedures. They also play a key role in maintaining financial transparency and ensuring compliance with regulations.
Professional with strong background in escrow management, prepared for this role. Skilled in handling complex transactions, ensuring compliance, and providing exceptional client service. Known for effective team collaboration and adaptability to changing needs. Adept at problem-solving, client communication, and maintaining confidentiality.
Overview
15
15
years of professional experience
Work History
Escrow Specialist
Allied Solutions
01.2017 - Current
- Ensured compliance with state regulations and company policies by meticulously reviewing documentation and procedures.
- Contributed to the development of internal policies and procedures for the escrow department, fostering a consistently high level of service quality.
- Negotiated favorable terms for clients during contract signings and amendments, ensuring their best interests were represented.
- Streamlined escrow processes by implementing advanced software solutions and organizational techniques.
Insurance Tracker
Addison Group
09.2016 - 11.2016
- Enter Auto Match by choosing the item code for required fields.
- Enter mail date, effective date, expiration, coverage premium amount.
- Enter agent information, as well as carrier into auto match multi-collateral check.
- Process, flood, wind, and auto policies for home, condo, and commercial owners.
Data Entry
WDS Logistics
07.2015 - 02.2016
- Database work, Email correspondence.
- General customer service. General office duties, Phones, interface with vendors.
- Work in designated locations and perform backup operations.
- Keep information confidential Insert customer and account data by inputting text based and numerical information from source documents within time limits.
- Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry.
- Review data for deficiencies or errors, correct any incompatibility if possible and check output.
- Apply data program techniques and procedures.
- Generate reports, store completed.
- Prepares source data for computer entry by compiling and sorting information, establishing entry priorities.
- Processes source documents by reviewing data for deficiencies, resolving discrepancies by using standard procedures or returning incomplete documents to the team supervisor for resolution.
Customer/Collections Specialist
EOSCCA
11.2013 - 08.2014
- Received inbound and outbound calls from customers to assist the customer with unique alternatives to eliminate negative balances on old and/or unpaid accounts.
- Prepare and structure payment plans and/or debt settlements to eliminate balance owed on delinquent accounts.
- Updated and/or erased erroneous account information from customer credit files to all three credit bureaus.
- Verify consumer personal information with a nationwide collection system.
- Secures information by completing database backups.
- Maintains operations by following policies and procedures.
Clerk III
Texas Health & Human Services
08.2012 - 03.2013
- I interviewed clients for eligibility for State benefit assistance.
- Provide a variety of clerical support services in a service delivery office and provided support to Texas.
- Works Advisors Staff.
- Opened and processed incoming state documents.
- Processed and date stamped incoming individual state benefit assistance applications and supporting documents.
- Reviewed and logged applications for required signatures and necessary supporting documents for processing.
- Returned incomplete applications to clients and assisted with client follow up for completion when necessary.
- Copied and returned original documents upon request to clients.
- Responded to client inquiries via in person, by telephone, by email and by mail.
- Layoff due to company restructure
Insurance Marketing Asst.
MetLife
06.2009 - 06.2012
- Marketed to customers via telephone and mail regarding insurance quotes.
- Corresponded with policyholders to obtain additional information and then reviewed and verified customer data, such as age, name and address for quotes and applications.
- Informed customers of status changes and/or updates to policies.
- Resolved customer billing issues and discrepancies with the corporate office.
- Communicated policy cancellations and reinstatements with customers.
- Maintained filing system for insurance office to comply with corporate compliance department.
- Office Closed
Teacher Assistant/Paraprofessional
Dallas ISD
08.1994 - 05.2009
- Provided ongoing support to school personnel mandated by the school district.
- Observed and evaluated under-performing students and conducted one on one sessions as well as group assignments to aid in the development of each student.
- Presented development programs, education and enrollment options to parents and students.
- Instructed students and teachers in the basic usage of the internet, automated and online services, resources, and various library technologies.
- Mediated student and teacher conflicts and trained students to mediate conflict through various mediation techniques.
- District wide layoff
Education
No Degree - Business Management
East Field
Dallas, TX09-2003
Skills
- Organizational growth
- Client confidentiality
- Document preparation
- Loan processing
- Escrow management
Accomplishments
- Collaborated with team of nine in the development of CAT Spread Sheet.
Timeline
Escrow Specialist
Allied Solutions
01.2017 - Current
Insurance Tracker
Addison Group
09.2016 - 11.2016
Data Entry
WDS Logistics
07.2015 - 02.2016
Customer/Collections Specialist
EOSCCA
11.2013 - 08.2014
Clerk III
Texas Health & Human Services
08.2012 - 03.2013
Insurance Marketing Asst.
MetLife
06.2009 - 06.2012
Teacher Assistant/Paraprofessional
Dallas ISD
08.1994 - 05.2009
No Degree - Business Management
East Field
Training
- Dallas ISD district wide training in student counseling/crisis, conflict resolution, Statewide student testing, formal district policies & procedures, English for Speakers of Other Languages (ESOL) training and time management.
- Dallas County Community College & DISD collaboration training in technology, student discipline, student testing.
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