Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shirley Coello

Roselle Park,NJ

Summary

Dynamic Area Manager at Amazon with a proven track record in performance management and financial analysis. Expert in data-driven decision-making and team collaboration, achieving significant cost savings through innovative solutions. Recognized for exceptional customer service and problem-solving skills, fostering a productive work environment that consistently meets objectives.

Overview

5
5
years of professional experience

Work History

Area Manager

Amazon
Rutherford, NJ
07.2024 - Current
  • Monitored and evaluated district performance to ensure goals were met.
  • Collaborated with other departments, such as Human Resources, on initiatives related to area management duties.
  • Organized promotional activities, such as special events.
  • Scheduled regular meetings with teams to discuss objectives, performance metrics, and customer feedback.
  • Reviewed staffing needs to ensure adequate coverage at all times.
  • Investigated customer complaints promptly, identified root causes and implemented corrective actions.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Recognized by management for providing exceptional results.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked effectively in team environments to make the workplace more productive.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Process Assistant

Amazon
Kearny, NJ
05.2023 - 07.2024
  • Participated in regular team meetings and provided input on ways to improve existing processes.
  • Identified potential risks associated with processes and recommended corrective actions.
  • Monitored performance metrics to measure process effectiveness.
  • Ensure adherence to dress code standards.
  • Daily review of DA performance to identify potential ride-along candidates.
  • At times, I assist with production duties, train sort associates, and verify SOP compliance.
  • Ensure successful area performance through tracking and reporting metrics.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Coaches are expected to work safely at all times and participate in safety initiatives.
  • Continue meeting or exceeding the department's performance goals.

Amazon Associate

Amazon
Kearny, NJ
09.2020 - 06.2023
  • Represented the Ambassador in a professional manner at all times.
  • Collaborated with other departments to ensure successful product launches.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Trained new associates on store operations, policies, and procedures.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Analyzed financial data to identify trends and areas for improvement.
  • Coordinated support to facilitate general office operations.
  • Gathered and sorted data for reports and files.
  • Reserved and managed meeting room availability.
  • Performed accounting or financial analysis.

Drafter Asisstant

Landscape Architect PC
Valhalla, NY
02.2021 - 04.2022
  • Produced detailed shop drawings for metalwork, carpentry and other materials used in construction projects.
  • Researched local building codes in order to ensure compliance with applicable regulations.
  • Coordinated with structural engineers to resolve conflicts between structural elements and architectural components.
  • Maintained accurate records of all projects completed.
  • Drafted construction documents including framing plans, wall sections, door and window schedules and reflected ceiling plans.
  • Updated existing CAD files according to changes made during the course of a project.
  • Corrected discrepancies between actual conditions on site compared to CAD drawings as necessary.
  • Reviewed existing drawings for accuracy and completeness.
  • Worked closely with clients throughout the drafting process ensuring that their needs were met.
  • Created working drawings from architects' sketches, specifications and calculations.
  • Utilized 3D modeling software such as Revit or SketchUp when appropriate.
  • Developed detailed drawings for residential and commercial buildings using AutoCAD software.
  • Prepared plans, elevations, sections, details and schedules to accurately represent the design intent of the project.
  • Maintained organized filing systems both electronically and hard copy format for easy retrieval when needed.

Education

Bachelor of Arts - Architecture

University Catholic of Cuenca College
Ecuador
07-2019

Skills

  • Performance management
  • Financial analysis
  • Customer service
  • Team collaboration
  • Project management
  • Data analysis
  • Architectural design
  • Microsoft Office
  • CAD programs
  • Archicad
  • SketchUp
  • Revit
  • Lumion
  • Rendering
  • Problem solving
  • Event organization
  • Team motivation techniques

Languages

Spanish
Professional
Portuguese
Limited

Timeline

Area Manager

Amazon
07.2024 - Current

Process Assistant

Amazon
05.2023 - 07.2024

Drafter Asisstant

Landscape Architect PC
02.2021 - 04.2022

Amazon Associate

Amazon
09.2020 - 06.2023

Bachelor of Arts - Architecture

University Catholic of Cuenca College

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Shirley Coello