Shirley Dean
Horn Lake,MS
Summary
Organized and dedicated Administrative Assistant with a proven track record of exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Referral Clerk
Memphis Health Center
06.2022 - Current
- Managed office logistics by scheduling appointments, maintaining accurate files, and collecting payments
- Reduced wait times for specialist appointments by diligently researching available options and securing the earliest possible dates
- Maintained detailed records of patient referrals, ensuring accurate tracking and follow-up for optimal care coordination
- Improved patient referral process by accurately verifying insurance coverage and obtaining necessary authorizations
- Contributed to quality assurance goals by regularly reviewing referral processes and implementing improvements as needed
- Delivered prompt resolution to issues arising from denied or delayed authorization requests, advocating for patients' needs throughout the process
- Managed high call volumes efficiently, addressing inquiries from both internal staff members and external callers with professionalism and expertise.
Teacher Assistant
Desoto County School
01.2020 - 01.2021
- Facilitated smooth transitions between activities by providing clear instructions and maintaining routines
- Streamlined communication between parents and teachers through timely student progress and achievement updates
- Enhanced student comprehension by utilizing visual aids and hands-on activities during lessons
- Contributed to increased student success by providing one-on-one support for struggling learners
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives
- Presented a wide range of information to students using hands-on instructional techniques for effective comprehension
- Studied and implemented the latest information on specific subjects and learning strategies
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
Part-time Sales Associate
New York & Company
08.2019 - 08.2020
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges and accurately processing POS transactions, returning coins, currency, payment cards, and receipts to customers
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge
- Trained new staff members on company policies, product information, and sales techniques for a seamless onboarding experience
- Boosted customer satisfaction through exceptional service, promptly addressing concerns, and providing a welcoming store environment
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Listened to customer needs and desires to identify and recommend optimal products.
Licensed Sales Producer / Public Relations Coordinator
Allstate Dean Agency
01.2016 - 01.2019
- Developed new business opportunities through networking events, community involvement, and referrals
- Enhanced client retention rates with timely follow-ups and personalized attention to individual concerns
- Resolved customer complaints promptly, demonstrating empathy and commitment to excellent service standards
- Maintained a high level of industry knowledge through continuous professional development and training courses
- Managed a diverse portfolio of accounts, ensuring timely renewal reminders and accurate policy updates
- Increased customer satisfaction by providing exceptional service and tailored insurance solutions
- Analyzed customer needs to provide customized insurance solutions
- Cultivated strong relationships with key influencers, leading to increased brand awareness and credibility.
Education
Associate of Arts - Education
Mississippi University For Women
Columbus, MS08.2000
Skills
- Customer service
- Staff Leadership
- Interpersonal Skills
- Community Leader-Ambassador
- Mentoring
- Teaching/tutoring instructor/ Effective Mentorship
Websites
Additional Information
Graduate of:
08/2000
#1 Best Value School
among Public Universities in the South
U.S. News & World Report
#10 Best Public Regional University in the South
U.S. News & World Report
Affiliations
Southaven Chamber of Commerce/ Brand Ambassador
References
- Gailya Taylor, Admin Specialist, St. Jude Hospital, 901-201-8597
- Teresa Eley, Agent, State Farm Insurance, 901-517-0504
- Denise Silas, Sr. Sales Director, Mary Kay Cosmetics, 301-992-9979
Timeline
Referral Clerk
Memphis Health Center
06.2022 - Current
Teacher Assistant
Desoto County School
01.2020 - 01.2021
Part-time Sales Associate
New York & Company
08.2019 - 08.2020
Licensed Sales Producer / Public Relations Coordinator
Allstate Dean Agency
01.2016 - 01.2019
Associate of Arts - Education
Mississippi University For Women
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