Shirley De Leon Arevalo
Novato,CA
Summary
Proven in enhancing customer experiences at TJX Companies, I excel in cash handling and fostering team collaboration. Leveraging customer service excellence and problem-solving skills, I've significantly contributed to achieving sales targets and maintaining high customer loyalty. My background also includes enriching team dynamics and performance as a High School Soccer Team Coach Assistant.
Overview
3
3
years of professional experience
Work History
Cashier/Team Member
TJX Companies
11.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
High School Soccer Team Coach Assistant
San Marin High School
11.2021 - 01.2023
- Analyzed opponents'' tendencies and developed targeted strategies to exploit their weaknesses during games.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Prepared athletes for special competitions and tournaments.
- Developed strong relationships with each team member, understanding their unique motivations and challenges to provide tailored support accordingly.
Education
High School Diploma -
San Marin High School
Novato, CA06.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Cash Register Operation
- Basic Math Competence
- Merchandise Restocking
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Problem-Solving
- Multi-tasking strength
Languages
Spanish
Native or Bilingual
Timeline
Cashier/Team Member
TJX Companies
11.2023 - Current
High School Soccer Team Coach Assistant
San Marin High School
11.2021 - 01.2023
High School Diploma -
San Marin High School
Similar Profiles
SHAWN CUNNYNGHAMSHAWN CUNNYNGHAM
Operations Supervisor at TJX CompaniesOperations Supervisor at TJX Companies
NICOLE RUSSELLNICOLE RUSSELL
General Warehouse Associate at TJX CompaniesGeneral Warehouse Associate at TJX Companies
Clarke VaanderingClarke Vaandering
Store Manager at TJX CompaniesStore Manager at TJX Companies
Coby HenleyCoby Henley
Retail Sales Associate Cashier at TJX CompaniesRetail Sales Associate Cashier at TJX Companies
Andrea GibneyAndrea Gibney
Administrative Assistant III at Novato Unified School DistrictAdministrative Assistant III at Novato Unified School District