Shirley Dewdney

- Analyzed and interpreted complex insurance claims data, identifying key trends and providing actionable insights that led to a 15% reduction in fraud-related claims.

- Developed and automated reporting dashboards, improving reporting efficiency by 25% and reducing manual processing time for underwriting and claims teams.

- Collaborated with cross-functional teams to implement predictive modeling techniques, resulting in a 10% improvement in customer retention rates through targeted marketing campaigns.

- Performed data validation and cleansing, ensuring 99% accuracy in data used for claims analysis and underwriting decision-making processes.

- Provided training and support to 10+ team members on data analysis tools and techniques, increasing overall team productivity by 20%.

- Led a team of 10+ claims adjusters, increasing team efficiency by 18% through streamlined workflows and enhanced training programs, ensuring quicker claim resolution.

- Managed an average of 100+ claims per month, achieving a 20% reduction in claim cycle time while maintaining a 98% customer satisfaction rate.

- Developed and implemented process improvements, resulting in a 15% decrease in claim dispute rates and enhanced accuracy in claims processing.

- Trained and mentored new hires, reducing onboarding time by 25% and improving team performance metrics by 30%.

- Analyzed claims data to identify trends and areas for process optimization, leading to a 10% reduction in claims payout errors and a 12% improvement in overall claims accuracy.