Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

SHIRLEY DIAL

McKinney,TX

Summary

An established operations manager with 20+ years of proven experience overseeing all aspects of facility operations for multiple properties. Expert in supporting office, administrative, and facility operations, including in vendor management, contract negotiation, process improvement, training, and compliance. Adds value to an organization through an ability to quickly adapt to new circumstances, drawing upon past successes to drive continuous improvement across all departments.

Overview

24
24
years of professional experience

Work History

Facilities Project Coordinator

Independent Financial
08.2022 - Current
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Served as point of contact for internal and external customers seeking support and information.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Analyzed project performance data to identify areas of improvement.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Managed vendor relationships to ensure high-quality work while minimizing costs, effectively negotiating contract terms and conditions.
  • Collaborated with cross-functional teams to successfully execute complex projects within established timelines and budgets.
  • Coordinated preventive maintenance schedules for all critical equipment and machinery to minimize downtime and maximize performance efficiency.
  • Developed detailed project plans outlining scope, objectives, timelines, resources, risks, and contingency measures to ensure successful execution of initiatives.
  • Established a culture of continuous improvement by regularly evaluating facility operations, identifying areas for optimization, and implementing changes as needed.
  • Conducted routine facility inspections to identify areas requiring maintenance or improvement, prioritizing tasks based on urgency and available resources.
  • Prepared action plans to establish procedures for various emergency situations.
  • Managed minor appliance issues and scheduled repairs.
  • Increased cost savings through diligent budget management and identification of opportunities for expense reduction in facility operations.
  • Improved facility efficiency by coordinating and managing various projects, including renovations and equipment upgrades.
  • Collaborated with senior management to align facility improvement projects with overall organizational goals and objectives.
  • Ensured compliance with OSHA regulations, local codes, and industry best practices by staying current on relevant guidelines and incorporating them into daily operations where applicable.
  • Conducted thorough risk assessments for each project to proactively identify potential challenges and develop appropriate mitigation strategies.
  • Assisted manager in project implementation, materials procurement, contract preparation, and scheduling.
  • Developed strong relationships with external vendors through regular communication and collaboration, ensuring timely delivery of products and services.
  • Provided technical support during construction activities by troubleshooting issues as they arose and offering innovative solutions when needed.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.

Facilities Manager

Infosys
08.2022 - 08.2023
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Coordinated events setup and teardown effectively, ensuring minimal disruption to regular facility operations.
  • Developed and oversaw budgets for facilities and worked within cost restraints.
  • Performed start-up functions on systems based on project plans, specifications and contract documents.

Facilities Manager

UT Dallas
02.2022 - 08.2022
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Coordinated events setup and teardown effectively, ensuring minimal disruption to regular facility operations.
  • Developed and oversaw budgets for facilities and worked within cost restraints.
  • Performed start-up functions on systems based on project plans, specifications and contract documents.
  • Supervised staff of [Number] in day-to-day activities.
  • Accounted for building usage and organizational needs when planning maintenance activities.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Established emergency response procedures, effectively managing crisis situations with minimal disruption to operations.
  • Achieved cost savings through negotiating service contracts, leveraging long-term relationships with trusted suppliers.
  • Drove continuous improvement of processes and systems operation.
  • Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
  • Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
  • Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.

FACILITY OPERATIONS MANAGER

BLUCORA
01.2018 - 01.2020
  • Oversaw office and facility operations, including vendor relationship management, supporting growth initiatives, and managing office expansion initiatives
  • Managed 5 different break rooms and offices across 2 locations, in addition to supporting the administrative and office needs of 1,000+ employees across 3 locations
  • Drove the successful conversion of a large conference room and additional space to support growth, including serving as Lead Project Manager on 10+ moves between campuses
  • Led negotiations with vendors on contracts for office and facility operations, including for services such as shredding, janitorial, and marketplace needs
  • Partnered with HR teams by playing a key role in onboarding new hires, including developing new processes for employee onboarding, as well as developing training manuals on office operations
  • Provided space for 400+ additional staff members by orchestrating the build out of a third story and basement levels at the facility; key decision-maker on building decisions, timelines, budgets, and vendors
  • Led the implementation of a new FM software platform, including ticket systems and mobile applications; developed reporting for annual reporting
  • Conducted inspections of facility grounds, external structure, systems and equipment.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Developed strong relationships with vendors, negotiating favorable contracts for goods and services.
  • Worked collaboratively with other department heads to align operational goals across the organization.
  • Implemented preventive maintenance schedules to minimize downtime and extend the life of equipment.
  • Conducted regular facility inspections to maintain compliance with industry standards and regulations.
  • Improved asset utilization rates by implementing real-time monitoring systems and efficient space allocation strategies.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Supervised staff of [Number] in day-to-day activities.
  • Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
  • Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
  • Maintained inventory and ordered supplies to keep facility resources readily available.
  • Interacted well with customers to build connections and nurture relationships.
  • Conducted regular audits to maintain compliance with industry regulations and company policies, mitigating potential risks.
  • Implemented inventory control systems to track supplies effectively, reducing waste while maintaining optimal stock levels.
  • Improved facility efficiency by implementing preventive maintenance programs and optimizing resource allocation.
  • Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.

OFFICE MANAGER

NW SIGN INDUSTRIES
01.2017 - 01.2018
  • Oversaw day-to-day office operations for a facility with 60 employees, including negotiating vendor contracts, managing training and development, and overseeing petty cash and checking accounts for the organization
  • Drove process improvement projects that streamlined office operations and improved productivity across the office

PROJECT MANAGER

ICON SOLUTIONS
01.2016 - 01.2017
  • Managed the end-to-end project lifecycle for a high-volume of initiatives for multiple national accounts, including Samsung, Liberty Mutual, and PNC Bank, among others
  • Ensured an on schedule and on budget completion by overseeing project operations, including logistics, milestones, scope, and risk management; guided strategic project planning, needs analysis, and daily project operations
  • Managed $500K in annual projects, each with diverse branding strategies, including directing a large-scale branding change for Samsung across 26 offices nationwide

OFFICE MANAGER & FACILITIES MANAGER

AMERICAN CANCER SOCIETY
01.2004 - 01.2015
  • Promoted to oversee complex facility operations and projects spanning 10 locations across 2 states, including managing large-scale budgets, minimizing financial discrepancies, and maintaining profit margins
  • Drove continuous process improvement efforts to reduce costs, streamline operations, and enhance workflow
  • Managed day-to-day warehouse operations, including strategic planning, product inventory, operational budgets, variance analyses, and preparing financial reporting
  • Recognized internally as a Subject Matter Expert (SME) for technical issues among office staff and volunteers, serving as a Super User for various software
  • Oversaw the company's successful HVAC system conversion, including identifying a new vendor, negotiating a contract, and procuring additional services at zero additional cost
  • Reduced overspending while simultaneously maximizing service delivery by leading negotiations with vendors for select office operations and services; delivered a $500K savings due to unnecessary off-site storage spending
  • Resolved a serious office mold claims by initiating an air quality testing program, instituting more extensive cleaning, and ensuring proper communication throughout the effort
  • Ensured 100% compliance with all internal policies and procedures, as well as with external guidelines and regulations; developed a HIPAA program to ensure the office was fully compliant
  • Provided executive-level administrative support to the senior leadership team, including multiple Vice Presidents, Directors, and Community Managers
  • Led cross-functional teams through corrective action planning to identify and coordinate security survey for multiple buildings, engaging regularly with local police departments to strengthen safety programs
  • Managed a team of volunteers for special events, including recruiting and overseeing 100+ breast cancer survivors for the Dallas Cowboy's halftime show
  • Led a 60-member team to attain all Key Performance Indicators (KPI) for project management and operational success, including productivity, service delivery, and margin results
  • Authored the new hire training manual as a key member of the Administrative Assistant Mentor Program, including hiring, onboarding, and developing top talent for the program
  • Provided hands-on coaching, training, mentoring, and professional development, and was selected for the prestigious National Managers Development Program
  • Designed the volunteer appreciation annual dinner award program, and was named Vice President of Programs on the Board of Directors for the Directors of Volunteers in Agencies (DOVIA)
  • Generated a $261K annual cost savings by identifying potentially unnecessary materials and services; reviewing internal needs and made recommendations on opportunities to discontinue products

INCOME DEVELOPMENT ADMINISTRATIVE ASSISTANT

AMERICAN CANCER SOCIETY
01.2001 - 01.2004
  • Provided administrative support to the Income development team, including assisting with multiple events, annual galas, golf tournaments, and managing large-scale event budgets, project milestones, and logistics
  • Organized volunteer training for the Cowtown Ball Auction, including leading staff for golf tournaments and training new volunteers

Education

Bachelor of Science (BS) - Project Management

CAPELLA UNIVERSITY

Skills

  • Property & Facility Management
  • Team Leadership & Management
  • Vendor Relationship Management
  • Office & Administrative Support
  • Leading Contract Negotiations
  • Budgeting and Forecasting
  • Policy & Procedure Compliance
  • Project & Program Management
  • Continuous Process Improvement
  • Multi-Department Support

Websites

Timeline

Facilities Project Coordinator

Independent Financial
08.2022 - Current

Facilities Manager

Infosys
08.2022 - 08.2023

Facilities Manager

UT Dallas
02.2022 - 08.2022

FACILITY OPERATIONS MANAGER

BLUCORA
01.2018 - 01.2020

OFFICE MANAGER

NW SIGN INDUSTRIES
01.2017 - 01.2018

PROJECT MANAGER

ICON SOLUTIONS
01.2016 - 01.2017

OFFICE MANAGER & FACILITIES MANAGER

AMERICAN CANCER SOCIETY
01.2004 - 01.2015

INCOME DEVELOPMENT ADMINISTRATIVE ASSISTANT

AMERICAN CANCER SOCIETY
01.2001 - 01.2004

Bachelor of Science (BS) - Project Management

CAPELLA UNIVERSITY

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