Open To Work
Shirley D Miller
East Patchogue,New York
Summary
Leveraged insights from MBA education at University of Phoenix to enhance technical management capabilities in information technology.
Overview
23
23
years of professional experience
Work History
Independent Computer Technician
Computer Solutions
01.2003 - Current
- - I provide comprehensive services for the installation, upgrading, configuration, and repair of Windows operating systems on both desktop workstations and laptops. This includes detailed diagnostics, updates to essential drivers, and performance optimization strategies to ensure system efficiency and stability.
- - Additionally, I offer specialized in-home wireless network installations, wherein I configure various standards such as 802.11a/b, 802.11ac, and 802.11ax (Wi-Fi 6). My services encompass the setup of routers, access points, and signal boosters, enabling effective connectivity across devices. I also emphasize the importance of network security, providing guidance on implementing strong passwords and utilizing WPA3 encryption to safeguard against unauthorized access.
Network Technician
GIG Productions
01.2009 - 01.2013
- Manage and maintain computer network systems for optimal performance and security. This includes installing hardware and software upgrades, configuring settings, troubleshooting connectivity issues, and repairing infrastructure. Responsibilities also cover maintaining Windows and Mac OS devices. Accurate documentation of vendor activities and maintenance procedures is essential for tracking changes and future support.
Advanced Support Technician Representative
Cablevision
01.2008 - 01.2009
- I provided customer service through telephone communications, offering 2nd and 3rd line technical support for HDTV services using the Remedy Help Desk CRM application, handling billing inquiries, disputes, payments, and service changes, while ensuring a positive customer experience.
Education
MA - Community Leadership and Development
Liberty University
Lynchburg, VA09.2010
MBA - Technical Management
University of Phoenix
Phoenix, AZ09.2008
BS - Information Technology
Briarcliffe College
Patchogue, NY06.2006
Skills
Achieved seamless user support across multiple operating systems including Windows 9x, NT, 2000, XP, Vista, 7, and 11 Delivered effective solutions for Novell NetWare and Mac OS environments Enhanced system performance through proactive troubleshooting and maintenance
Enhanced customer service efficiency through the effective use of Remedy CRM applications Optimized business processes by leveraging SAP systems Improved network stability with the strategic application of DOCSIS and DAVIC diagnostic tools Increased data security by implementing robust anti-virus programs Achieved project milestones by expertly managing schedules with MS Project Streamlined workflow processes using MS Visio Boosted team efficiency with proficient use of MS Office Suite
Community Service
Community Service: USA Certificate of Special Congressional Recognition by Tim Bishop - 2005
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$55000/yr - $200000/yrTimeline
Network Technician
GIG Productions
01.2009 - 01.2013
Advanced Support Technician Representative
Cablevision
01.2008 - 01.2009
Independent Computer Technician
Computer Solutions
01.2003 - Current
MA - Community Leadership and Development
Liberty University
MBA - Technical Management
University of Phoenix
BS - Information Technology
Briarcliffe College