SHIRLEY FERRO
Legal Case Manager
Alachua,FL
Summary
As a dedicated and knowledgeable professional with experience in leadership and retail management, I seek to bring my abilities to add value to your organization. I am a self-motivated individual with a proven track record of success driving productivity, efficiency, and profitability.
Overview
29
29
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Legal Case Manager
Steven A. Bagen And Associates
Gainesville , FL
09.2020 - Current
- Drafted and negotiated demands, settlement agreements and transactions on behalf of the firm.
- Counseled clients on legal matters.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
- Collaborated with attorneys to develop strategies for each case.
- Interviewed clients to obtain information relevant to cases.
- Drafted and negotiated demand agreements and transactions on behalf of company.
Store Manager
H&M
Gainesville, FL
01.2015 - 09.2020
- Oversee business development, establishing strategies to increase growth and profitability
- Manage staff members, delegating duties and monitoring performance, as well as providing staff training and development
- Perform budget planning and management to reduce costs and maximize profitability
- Ensure highest standards of customer service, assessing and addressing individual client needs
- Maintain compliance with all relevant policies and procedures as well as company standards
- Develop talent pipeline, mentoring employees promoted to department managers and store managers
- Reduce shrink, achieving decrease from from 4.1 to 1.65 through effective strategy and management
- Decrease workers compensation claims and increase employee morale
- Apply expertise in forecasting and planning to create new opportunities
- Direct cost and inventory control to maintain profitability
- Exceed sales and KPI goals regularly
- Communicate with customers on a personal level to assess needs and ensure satisfaction.
Store Manager
LANE BRYANT
Gainesville, FL
01.2012 - 01.2015
- Led strategic planning to increase sales and client base, including visual merchandise strategy
- Provided team leadership, assigning responsibilities and overseeing training and development to maximize skills and performance
- Developed and implemented policies and procedures to maintain smooth operations and profitability
- Maintained exceptional customer service, providing client service coaching to staff and resolving any arising problems or issues
- Directed sales management, implementing strategies and techniques to increase revenue.
Store Manager
THE CHILDREN’S PLACE
Gainesville, FL
01.2007 - 01.2012
- Oversaw daily policies and procedures, ensuring efficiency and profitability
- Performed brand management, maintaining compliance with standards and alignment with company goals
- Completed business development planning and executed strategies
- Optimized revenue generation through effective planning, strategy, and daily leadership
- Maintained compliance with polices including store safety.
Store Manager
FOREVER 21
Tampa, FL
01.2002 - 01.2007
- Led retail management, providing process improvement recommendations, maintaining compliance with standards, and ensuring daily productivity
- Oversaw visual merchandising responsibilities, ensuring alignment with standards
- Developed, trained, and coached employees including driving sales performance and achievement.
Assistant Manager
JCPENNEY
Nashua, NH
01.1995 - 01.2002
- Led daily processes, maintaining company standards and driving revenue and profitability
- Directed team members, assigning duties and monitoring performance
- Communicated with clients to resolve problems and meet needs.
Education
BACHELORS - BUSINESS ADMINISTRATION
University of Massachusetts
Lowell, MA 08.1995 - 05.2000
Skills
Organizational SkillsTeam LeadershipCommunicationsForecasting and PlanningProblem SolvingRetail ManagementBusiness DevelopmentCustomer ServiceBrand ManagementRevenue GenerationSales ManagementStandards Compliance
Maximizing profitability
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Legal Case Manager
Steven A. Bagen And Associates
09.2020 - Current
Store Manager
H&M
01.2015 - 09.2020
Store Manager
LANE BRYANT
01.2012 - 01.2015
Store Manager
THE CHILDREN’S PLACE
01.2007 - 01.2012
Store Manager
FOREVER 21
01.2002 - 01.2007
BACHELORS - BUSINESS ADMINISTRATION
University of Massachusetts
08.1995 - 05.2000
Assistant Manager
JCPENNEY
01.1995 - 01.2002