Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shirley Flowers

Athens,AL

Summary

Dedicated customer service professional with over 10 years of experience in hospitality, retail, healthcare, and administrative support sectors. Expertise in fostering strong client relationships, effectively resolving conflicts, and consistently delivering exceptional customer experiences. Proven ability to multitask in fast-paced environments while maintaining professionalism and accuracy. Recognized for outstanding communication skills, collaborative teamwork, and an unwavering commitment to service excellence.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Project Coordinator

ADT Solar & Roofing
01.2022 - 07.2024
  • Served as primary point of contact for customers, ensuring clear communication across departments.
  • Coordinated projects from planning through completion while addressing customer concerns.
  • Maintained accurate records and project documentation to ensure quality service delivery.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Implemented tools and processes that improved project efficiency and transparency.
  • Managed approximately 20-30 incoming calls and emails per day from customers.
  • Maintained a strong understanding for problem solving, multitasking, and keeping projects moving smoothly from initiation to completion.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.

Front Desk Receptionist

Legacy Blue Tattoo Studio
12.2020 - 09.2021
  • Greeted and assisted approximately 15-20 clients per day, ensuring a professional and welcoming atmosphere.
  • Answered and routed calls, managed emails, handled payments for services rendered, and scheduled appointments.
  • Managed calendars, scheduled appointments, and maintained accurate records.
  • Maintained a professional and friendly environment to ensure repeat business.
  • Stored and managed shop supplies, organized files, and processed incoming/outgoing mail.
  • Assisted staff with administrative tasks such as document preparation.
  • Handled sensitive information with confidentiality and accuracy.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Server

Crabs We Got Em
02.2012 - 09.2020
  • Provided attentive, friendly service to guests in a high-volume dining setting.
  • Trained and guided coworkers as a shift leader to uphold service standards.
  • Increased guest satisfaction and loyalty through positive and attentive interactions.
  • Anticipated customer needs to resolve issues and ensure satisfaction.
  • Upsold menu items and promotions, contributing to increased sales.
  • Supported team members during peak hours to maximize efficiency.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served food and beverages promptly between 3-4 tables at a time with focused attention to customer needs.

Janitor

Fudail Cleaning Service
01.2018 - 05.2019
  • Addressed service concerns promptly and effectively.
  • Trained 3-4 new hires per week on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Maintained high standards of safety and cleanliness.
  • Performed daily cleaning of floors, restrooms, offices, and common areas.
  • Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
  • Conducted seasonal deep cleaning projects to maintain facility standards.
  • Disposed of trash and recyclables in accordance with safety regulations.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Inspected 3-4 facilities per day and picked up trash or other debris impacting appearance or movement flows between spaces.

Home Health Aide

Private
01.2013 - 01.2015
  • Provided personal care assistance (bathing, dressing, and grooming).
  • Prepared 3-4 nutritious meals per day and supported dietary needs based on care plans.
  • Provided companionship, ensuring patient felt safe, respected and engaged with.
  • Maintained a clean, safe environment through housekeeping and organization.
  • Assisted patient with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Monitored and recorded vital signs, while reporting all health changes to nurses and physicians.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Constructed cognitively stimulating activities.

Cashier

Busch Gardens
05.2008 - 10.2011
  • Processed 2—30 cash and credit payments per day accurately and efficiently.
  • Handled customer complaints professionally to retain guest loyalty.
  • Balanced cash drawers and ensured accuracy of financial transactions.
  • Promoted sales by suggesting additional items and informing customers of promotions.
  • Assisted with store opening and closing procedures, including cash reconciliation.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.

Education

Bachelor's - English with Minor in Business

University of West Florida
Pensacola, FL
01.2019

Associate's - Pre-Law

Pensacola State College
Pensacola, FL
01.2015

Skills

  • Customer Relations & Conflict Resolution
  • Critical thinking
  • Cash Handling & POS Systems
  • Team Leadership & Training
  • Multitasking in High-Volume Environments
  • Administrative Support & Scheduling
  • Problem Solving & Conflict Resolution
  • Time Management
  • Adapting to rapidly changing environments
  • Strong interpersonal skills with a focus on engaging and collaborating with individuals from diverse socio-economic background
  • Accuracy & Attention to details
  • Safety Procedures & OSHA Compliance
  • Infection control & Safety procedures
  • Patient Assessment and Care
  • MS Office Suite (Word, Excel, PowerPoint, Outlook)
  • Multi-line phone systems
  • Data Entry

Certification

  • Notary Public
  • Sensory Safe

Timeline

Project Coordinator

ADT Solar & Roofing
01.2022 - 07.2024

Front Desk Receptionist

Legacy Blue Tattoo Studio
12.2020 - 09.2021

Janitor

Fudail Cleaning Service
01.2018 - 05.2019

Home Health Aide

Private
01.2013 - 01.2015

Server

Crabs We Got Em
02.2012 - 09.2020

Cashier

Busch Gardens
05.2008 - 10.2011

Bachelor's - English with Minor in Business

University of West Florida

Associate's - Pre-Law

Pensacola State College

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