Shirley Adams-Foat
Houston,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level financial position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Administrator
MEC Associates, Inc.
06.2015 - Current
- Maintained personnel records and updated internal databases
- Financial processing, prompt payments of payroll
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reconciled account files and produced monthly reports.
- Oversee maintenance of office facilities
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel
- Entered and maintained records in company database
- Leveraged bookkeeping software and automated processes to reduce errors
- Gathered, organized and input information into digital database
- Managed company schedule to coordinate calendar and arrange travel
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow
- Developed monthly reports
- 5 years of analyst experience
Collections Representative
Bank One, JP Morgan Chase
01.1996 - 06.2000
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, and resolved over issues,
- Responded to customer inquiries and provided detailed account information.
- Entered client details and notes into system for interdepartmental access and review.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Managed over 50 customer calls per day and increased sales by 10%
- Resolved challenging situations with friendly but firm strategies
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Worked in call center environment handling manual and automatically dialed outbound calls
- Maintained high volume of calls and met demands of busy and productive group
- Used scripted conversation prompts to convey current account information and obtain payments
- Handled 50+ outbound and inbound calls daily with goal of collecting owed debt
Education
Associate of Applied Business - Business Administration And Management
NEC
Beechnut Street07.1986
Skills
- Inquiry Requests
- Data Confidentiality
- Personable and Approachable
- Budget Management
- Job Costing
- Mail Handling
- Accounts Payable and Receivable
- Report Exceptions
- Maintain Systems
- Expense Reporting
- Diagnosis and Troubleshooting
- Payroll and Benefits Administration
- Recordkeeping and File Management
- General Management and Administration
- Bookkeeping
- Business Administration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Administrator
MEC Associates, Inc.
06.2015 - Current
Collections Representative
Bank One, JP Morgan Chase
01.1996 - 06.2000
Associate of Applied Business - Business Administration And Management
NEC
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