Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shirley Fuller

Nashville,TN

Summary

Seasoned professional with several years experience, including roles in Sales and Customer Service at Verizon Wireless, Comdata, Symmetry Financial and United Health. Exceptional relationship-building and retention skills. Seeking to leverage expertise in a professional sales opportunity. .Courteous and cordial with a desire to take on challenges at a new company.

Overview

37
37
years of professional experience

Work History

Licensed Health Insurance Agent

United Healthcare
Minnetonka, MN
10.2024 - Current
  • Educated customers on various health insurance products and services available.
  • Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines.

Travel Advisor

VacationIsle
01.2022 - Current
  • Provide comprehensive travel consultation and customer service, catering to client needs and preferences to customize vacation packages and itineraries
  • Collaborate with suppliers to negotiate favorable rates and services, ensuring optimal value for clients
  • Foster lasting client relationships, resulting in repeat business through diligent communication and follow-up on bookings and reservations
  • Contribute to promotional efforts in partnership with the marketing team and enhance expertise by staying current with industry trends and educational opportunities.

Insurance Agent

Symmetry Financial Group
Swannanoa
09.2023 - 10.2024
  • Managed a diverse portfolio of insurance products, tailoring solutions to individual client needs and consistently surpassing sales targets at Symmetry Financial Group.
  • Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines.

Sales and Support Operations Coordinator II

Comcast
10.2020 - 05.2022
  • Coordinated special project initiatives and developed presentations and customized reports to support sales objectives
  • Delivered customer service for products and services, focusing on attaining high levels of customer satisfaction
  • Organized daily workflow, managing inbound calls, quotes, and sales inquiries to streamline sales operations
  • Collaborated with customers to address and resolve service satisfaction issues, and identified service order discrepancies to enhance service quality.

Coordinator I Sales and Operations

Comcast
10.2019 - 10.2020
  • Analyzed and streamlined sales processes, resulting in improved team efficiency and productivity; monitored key performance indicators such as pipeline expansion and win/loss ratios to inform strategic decisions
  • Designed and implemented customer service protocols, contributing to the establishment of essential performance metrics and enhancing operational effectiveness
  • Developed pricing strategies and purchasing models that balanced profitability and customer loyalty, leading to increased margin growth and improved client retention rates.

Inbound Sales Representative

Comcast
01.2017 - 10.2019
  • Provided comprehensive customer service through multiple channels, resolving inquiries and capturing detailed client information using a computerized system
  • Revitalized customer engagement for existing accounts, nearly achieving full portfolio loyalty through strategic retention initiatives
  • Delivered informed product recommendations by assessing customer needs and promoting relevant services, contributing to a consistent Comcast Quality Experience.

Business Owner

My Gift Obsession
02.2014 - 01.2019
  • Formulated and executed business strategies to achieve objectives, ensuring operational coordination for peak productivity
  • Enhanced hourly employee performance, resulting in a 2% labor cost reduction without compromising quality
  • Managed advertising campaigns across various platforms and refined the budgeting process, achieving a 10% reduction in expenses through effective financial oversight.

Claims Processor

Asurion
04.2016 - 06.2016
  • Analyzed and processed insurance claims for mobile devices, ensuring accuracy and compliance with relevant policies
  • Developed and documented efficient claim processing workflows, integrating new technologies to enhance operational effectiveness
  • Liaised with insurance companies to rectify underpayments and secure necessary information, optimizing claims resolution and payment procedures.

LNP Coordinator

Verizon Wireless
04.2005 - 05.2015
  • Resolved provisioning exceptions, ensuring accurate update of network elements for telephony and internet work orders using specialized switch and provisioning tools
  • Ensured data integrity by meticulously completing multiple entries in various databases
  • Collaborated with cross-functional teams to schedule and execute number porting operations, ensuring smooth transitions for customers
  • Engaged with business owners and IT professionals to identify telecommunication requirements, facilitating the process for obtaining and validating Customer Service Records from incumbent Local Exchange Carriers.

Customer Service Representative

Verizon Wireless
11.2003 - 04.2005
  • Cultivated enduring client relationships, surpassing customer retention goals by 40%, thereby reinforcing trust and loyalty
  • Enhanced customer experience by adeptly managing multiple tasks in a high-volume setting and contributing to a 10% increase in new customer Net Promoter Scores (NPS).

Customer Service Representative

Comdata
10.2002 - 06.2003
  • Resolved intricate customer issues, contributing to a 30% enhancement in client retention by facilitating an efficient online ordering process and improving website navigation
  • Developed and presented proposals that resulted in a 20% revenue increase, while also implementing request-routing improvements to reduce call volume and customer complaints.

Counselor

Triple L Group Homes
05.1992 - 10.1997
  • Provided comprehensive support and guidance to residents at Triple L Group Homes, fostering a nurturing environment that promoted personal growth and emotional well-being.

Member Services

United States Marine Corps
05.1988 - 05.1992
  • Managed comprehensive support services for Marine Corps members, ensuring exceptional standards of assistance in administrative tasks, benefit coordination, and personalized member guidance.

Education

Digital Marketing Course -

04.2023

Masters of Science, Internet Marketing -

01.2017

Masters of Business, Technology Management -

01.2009

Bachelor of Science, Behavioral Sciences -

01.1996

Skills

  • Exceptional organizational skills
  • Implementing New Strategies
  • Goal Setting
  • Compliance Management
  • Promoting company culture
  • Objection handling
  • Sales team collaboration
  • Salesforce proficiency
  • Account prospecting
  • Metrics monitoring
  • Strategic thinking
  • CRM management
  • Goal oriented
  • Verbal Communication
  • Written Communication
  • Attention to Detail
  • Team-Oriented
  • Analytical Skills
  • Problem-Solving Skills
  • Interpersonal Skills
  • Negotiation Skills
  • New market research
  • Leads prospecting
  • Lead qualification

Timeline

Licensed Health Insurance Agent

United Healthcare
10.2024 - Current

Insurance Agent

Symmetry Financial Group
09.2023 - 10.2024

Travel Advisor

VacationIsle
01.2022 - Current

Sales and Support Operations Coordinator II

Comcast
10.2020 - 05.2022

Coordinator I Sales and Operations

Comcast
10.2019 - 10.2020

Inbound Sales Representative

Comcast
01.2017 - 10.2019

Claims Processor

Asurion
04.2016 - 06.2016

Business Owner

My Gift Obsession
02.2014 - 01.2019

LNP Coordinator

Verizon Wireless
04.2005 - 05.2015

Customer Service Representative

Verizon Wireless
11.2003 - 04.2005

Customer Service Representative

Comdata
10.2002 - 06.2003

Counselor

Triple L Group Homes
05.1992 - 10.1997

Member Services

United States Marine Corps
05.1988 - 05.1992

Digital Marketing Course -

Masters of Science, Internet Marketing -

Masters of Business, Technology Management -

Bachelor of Science, Behavioral Sciences -

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Shirley Fuller