Shirley Garing
Butler,Pennsylvania
Summary
At St. John's Lutheran Senior Life, I spearheaded housekeeping operations, significantly enhancing service quality and efficiency through expert staff training and strategic department coordination. My leadership resulted in improved customer satisfaction and operational standards, showcasing my proficiency in budget administration and my commitment to excellence in customer service.
Overview
5
5
years of professional experience
Work History
Housekeeping Supervisor
St. John's Lutheran Senior Life
12.2019 - Current
- Adhered to safety protocols by enforcing proper equipment usage.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Placed orders for housekeeping supplies and guest toiletries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Evaluated employee performance and developed improvement plans.
- Increased employee performance through effective supervision and training.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Addressed customer feedback and complaints to maximize satisfaction.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Established and enforced safety protocols and guidelines for staff.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Trained and mentored new staff on cleaning and safety protocols.
- Maintained required records of work hours, budgets and payrolls.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Monitored staff performance and provided feedback to drive productivity.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
Education
Associate of Business Administration - Business Administration
Butler Community College
Butler, PA05.1996
Skills
- Staff evaluations
- Cleaning practices
- Department coordination
- Task assignment
- Staff Scheduling
- Ordering cleaning supplies
- Budget Administration
- Customer Relationship Management
- Performance Evaluation
- Performance Improvements
- Expense Tracking
- Cleaning techniques
- Cleaning and sanitation
- Workload prioritization
- Health and safety compliance
- Customer Service
- Quality improvements
- Payroll understanding
- Guest Relations
Timeline
Housekeeping Supervisor
St. John's Lutheran Senior Life
12.2019 - Current
Associate of Business Administration - Business Administration
Butler Community College
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