Shirley Gittman

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Managed cash drawer accurately, ensuring all transactions balanced at end of day.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Counted and labeled prescriptions with correct item and quantity.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
• Entered and processed patients' prescriptions into internal system.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
• Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
• Counted, measured and compounded medications following standard procedures.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
• Collected co-payments or full payments from customers.
• Streamlined prescription processing with accurate data entry and verification of patient information.
• Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
• Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
• Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
• Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
• Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
• Conducted routine checks of pharmaceutical stocks to maintain quality control.
• Provided critical support in emergency situations, quickly gathering necessary medications.
• Assisted in management of prescription deliveries, improving patient convenience.
• Utilized pharmacy management software to process prescriptions efficiently.
• Engaged in continuous learning to stay updated on pharmaceutical practices and products.
• Maintained clean and organized work environment, adhering to health and safety standards.
• Conducted patient follow-ups to confirm medication effectiveness and address concerns.
• Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
• Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
• Managed medication inventory, ensuring availability of all necessary drugs.
• Participated in community health events, representing pharmacy and providing valuable health information.
• Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
• Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
• Supported insurance claim processing, facilitating smoother patient transactions.
• Streamlined drug distribution processes, reducing wait times for patients.
• Resolved third-party billing, computer system and customer service issues.
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
• Managed opening and closing duties for pharmacy.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
• Set up and modified patient profiles to include current medications and insurance details.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

All duties previously noted in employment for Walmart pharmacy

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
• Assisted Pharmacist with any and all assigned task
• Processed and reconciled insurance claims
• Assisted with accounting receivables and deposits