SHIRLEY GOMEZ
Mesquite
Summary
Service-oriented Passport Acceptance Agent with fifteen year background in customer service. Core competencies include clerical, active listening and customer and personal service as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
30
30
years of professional experience
Work History
LEAD PASSPORT ACCEPTANCE AGENT
Dallas County
09.2010 - Current
- RESPONSIBLE FOR PROCESSING AND EXECUTING PASSPORT APPLICATIONS
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
CHIEF DUTY CLERK
DALLAS COUNTY DISTRICT CLERK
07.2001 - 07.2010
- Create, maintain, and enter information into databases.
PAYMENT PROCESSING CLERK
DALLAS COUNTY CHILD SUPPORT
02.1994 - 07.2001
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
Education
El Centro College
Dallas, TXSkills
- Clerical
- Active Listening
- Customer and Personal Service
- Speaking
- Time Management
- Critical Thinking
- Judgment and Decision Making
- Complex Problem Solving
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Organizational Skills
- Clear Communication
- Goal-oriented mindset
Dates
- 09/01/2010, Present
- 07/01/2001, 07/01/2010
- 02/01/1994, 07/01/2001
Additional Information
REFERENCES: Alejandro Rodela, Assistant Passport Manager
Work: (214) 653-6519
Cell: (469) 507-7262
Timeline
LEAD PASSPORT ACCEPTANCE AGENT
Dallas County
09.2010 - Current
CHIEF DUTY CLERK
DALLAS COUNTY DISTRICT CLERK
07.2001 - 07.2010
PAYMENT PROCESSING CLERK
DALLAS COUNTY CHILD SUPPORT
02.1994 - 07.2001
El Centro College
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