Shirley Gramajo
Hollywood,FL
Summary
Licensed Clinical Social Worker with extensive experience and recognized for expertise in crisis intervention and risk management. Proven ability to build trust quickly through effective communication and strong computer skills, leading to notable improvements in member outcomes. Skilled in delivering mental health support and educating clients, fostering a supportive environment that enhances overall well-being. Aiming to leverage these strengths to further advance mental health initiatives in a dynamic healthcare setting.
Overview
8
8
years of professional experience
Work History
EAP Care Manager 24/7
The Cigna Group
Remote, USA
10.2023 - Current
- Educate customers about their benefit plan coverage, how to access coverage via digital application and platforms
- Assess for risk and manage member crises by providing in-the-moment support, triage, safety planning, and follow up
- Help members achieve goals through short term, problem-solving check ins
- Implement measurement-based case management practices to improve member functioning and outcomes by monitoring treatment progress, and promoting collaborative, effective care through our providers.
- Provides telephone-based assessment, triage, consultation, counseling and informational services, delivered in a call center environment using a variety of advanced clinical assessments, motivational Interviewing and solution focused/short-term problem resolution
- Consult with Supervisor, Lead Clinician, Peer Reviewers and other licensed staff for clinically complex cases
Care Navigator
Spring Health
New York, NY
12.2022 - 10.2023
- Educate customers about their benefit plan coverage, how to access coverage via digital application and platforms
- Provide consultation, psycho-education, and motivational assistance to address mental health, substance use, and family/relationship concerns
- Assess for risk and manage member crises by providing in-the-moment support, triage, safety planning, and follow up
- Collaborates with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members.
- Help members achieve goals through short term, problem-solving check ins
- Implement measurement-based case management practices to improve member functioning and outcomes by monitoring treatment progress and promoting collaborative, effective care through our providers
- Use clinical expertise, professional judgment and best practice
Clinical Navigator
JAFCO/Eagles Haven
Sunrise, FL
10.2020 - 11.2022
- Receives referrals for clinical services made to the agency
- Schedules and conducts an initial intake on all referrals to assess the child and family’s strengths, needs, abilities and preferences
- Assess the customer’s immediate risk and need, and provide clinically appropriate referrals for care and treatment
- Recognize and assess symptoms of trauma to prioritize needs and provide support and crisis management services and counseling if needed
- Consult with Supervisor, Lead Clinician, Peer Reviewers and other licensed staff for clinically complex cases
MST Therapist
JAFCO
Sunrise, FL
01.2020 - 09.2020
- Advocates for clients by coordinating community and professional services and eliminating barriers to accessing treatment including transportation as needed
- Provides intensive in-home based therapy which includes empowering parents and caregivers with the skills and resources needed to independently address difficulties that arise in raising adolescents and empower youth to cope with family, peer, school, and neighborhood problems
- Provides clinical treatment utilizing the evidenced based Multisystem therapy/cognitive behavioral approaches (MST)
Group Facilitator Intern
Millennium Clinic
Hollywood, FL
05.2019 - 12.2019
- Facilitate psychoeducational group sessions for up to 12 clients, engaging them with varying severity of mental illness and substance abuse
- Responsible for completing all daily, weekly and monthly progress notes, treatment plan reviews, and progress updates
- Document services provided, updates of case load, clients treatment care plan as changes occur, and re-hospitalizations
- Completes required clinical paperwork thoroughly and within specified timeframe
- Provides mental health and/or substance use counseling services according to discipline standards and in accordance to policies and procedures
- Increase the awareness of services throughout the facility and community by providing information and education about the services
Social Work Intern
Larkin Community Hospital
Hollywood, FL
05.2018 - 12.2018
- Conducted intakes and assessments and, apply clinical knowledge and advanced clinical skills in the areas on treatment of medical/emotional/behavioral disorders, and discharge planning
- Worked effectively with culturally diverse groups and individuals experiencing an exacerbation of either psychiatric, substance use and/or medical symptoms, as well as experiencing a stressful situation
- Provided patients with community outreach, counseling, therapy, treatment and direct services and referral to community resources and community education in regards to their needs
- Facilitated psycho-educational groups throughout the week with adults and youth
- Provided mental health services according to discipline standards and in accordance to policies and procedures
- Provided crisis intervention for patients and family members
- Conducted comprehensive and complex risk assessments, clinical interviews, and psychosocial assessment of youth and adults
Intake Specialist
Chrysalis Health/Banyan Health
Fort Lauderdale, FL
06.2017 - 08.2018
- Received referrals from referral sources interested in services and input them in eCR database
- Ability to partner with outside agencies in order to foster positive relationships in regards to referral sources
- Reviewed referrals and initiated communication with families in a timely manner
- Displayed sensitivity to the cultural and linguistic needs of the clients and families served
Education
Master of Social Work - Social Work
Barry University
Skills
- Experience in handling mental health, psychiatric care, family situations and relationship concerns
- Strong computer and literacy skills
- Ability to establish and maintain rapport quickly to develop a high level of customer trust
- Call Center work experience
- Crisis intervention
- Risk management
- Customer education
Timeline
EAP Care Manager 24/7
The Cigna Group
10.2023 - Current
Care Navigator
Spring Health
12.2022 - 10.2023
Clinical Navigator
JAFCO/Eagles Haven
10.2020 - 11.2022
MST Therapist
JAFCO
01.2020 - 09.2020
Group Facilitator Intern
Millennium Clinic
05.2019 - 12.2019
Social Work Intern
Larkin Community Hospital
05.2018 - 12.2018
Intake Specialist
Chrysalis Health/Banyan Health
06.2017 - 08.2018
Master of Social Work - Social Work
Barry University
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