Shirley Hardy
Winston-Salem,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Dining Room Coordinator
Brighton Gardens
Winston-Salem, NC
02.2006 - 11.2007
- Assessed and monitored the performance of dining room staff to ensure service standards were met.
- Ensured compliance with health and safety regulations in the dining area.
- Coordinated daily operations of the dining room, including staff scheduling, inventory management, and customer service.
- Provided training for new employees on proper food handling techniques and customer service protocols.
Assistant Manager
Bojangles' Famous Chicken 'n Biscuits
Winston-Salem, NC
02.1998 - 07.2003
- Planned menus, adjusted prices, monitored food quality, and portion sizes.
- Prepared monthly financial reports for upper management review.
- Facilitated communication between waitstaff and kitchen staff during peak hours.
- Participated in local community events as a representative of the restaurant brand.
- Maintained entire look of restaurant, keeping it clean and inviting at all times.
Assistant Manager
Wendy's
Winston-Salem, NC
12.1996 - 12.1997
- Monitored customer service standards and took corrective action when needed.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Maintained accurate records of sales transactions and other financial information.
- Performed regular maintenance checks on kitchen equipment.
Assistant Manager
Taco Bell
Winston-Salem, NC
04.1986 - 10.1996
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in recruiting, training, and scheduling staff members.
- Supervised food preparation, ordering of supplies, and inventory control.
Education
Associate of Arts - Culinary Arts
Forsyth Technical Community College
Winston-salem, NC06-2019
High School Diploma -
North Forsyth High School
Winston-Salem, NC05-1978
Skills
- Inventory Control
- Motivated
- Strong leadership
- Cultural Sensitivity
- Inventory Control
- Team Leader
- Trustworthy
- Problem solving
- Willing to Learn
- Patient
- Training and mentoring
- Reliable
Timeline
Dining Room Coordinator
Brighton Gardens
02.2006 - 11.2007
Assistant Manager
Bojangles' Famous Chicken 'n Biscuits
02.1998 - 07.2003
Assistant Manager
Wendy's
12.1996 - 12.1997
Assistant Manager
Taco Bell
04.1986 - 10.1996
Associate of Arts - Culinary Arts
Forsyth Technical Community College
High School Diploma -
North Forsyth High School
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