Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shirley Hawley

Miami Beach

Summary

Results-driven Sales Associate known for productivity and efficient task completion. Specialize in customer relationship management, product knowledge, and persuasive communication. Excel in active listening, problem-solving, and adaptability to meet diverse client needs and drive sales success.

Overview

15
15
years of professional experience

Work History

Sales Associate

J Crew
Miami
02.2024 - Current
  • Processed customer transactions accurately using point-of-sale systems.
  • Collaborated with team members to ensure efficient store operations and customer service.
  • Handled customer inquiries and resolved issues in a timely manner.
  • Supported store management in executing sales strategies and achieving goals.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Receptionist

1 Hotel South Beach
Miami Beach
05.2019 - 08.2022
  • Managed reservations using hotel management software to ensure smooth check-in processes.
  • Assisted guests with inquiries and resolved issues promptly to enhance guest satisfaction.
  • Handled incoming calls and directed them to appropriate departments for swift responses.
  • Collaborated with team members to improve operational efficiency and enhance service quality.
  • Maintained a clean and organized front desk area to create a welcoming environment.

Customer Service Representative

JCPenney
Miami
03.2010 - 03.2019
  • Assisted customers with product inquiries and purchase decisions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Promoted available products and services to customers during service, account management and order calls.

Education

Some College (No Degree) - Human relations

Foreign Country

Skills

  • Operational efficiency
  • Effective communication
  • Problem solving
  • Customer engagement
  • Excellent people skills
  • Multi-tasking strength
  • Exceptional customer service
  • Sales development
  • Customer service
  • Customer relationship management

Languages

Spanish
Native/ Bilingual
English
Full Professional

Timeline

Sales Associate

J Crew
02.2024 - Current

Receptionist

1 Hotel South Beach
05.2019 - 08.2022

Customer Service Representative

JCPenney
03.2010 - 03.2019

Some College (No Degree) - Human relations

Foreign Country

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