Shirley Hayden

Customer Service Rep for 2 years included answering phones and routing them to the correct departments after helping them as much as i could. I then transferred to the Financial Dept. as a Cash Application Specialist. Some of my duties include:

• Used data entry skills to accurately document and input statements.
• Handled account payments and provided information regarding outstanding balances.
• Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
• Sorted payments into batches by segmenting each payment by business unit and scanning into database.
• Supported credit control efforts by accurately applying payments against outstanding invoices, reducing delinquency rates.
• Developed strong relationships with customers, fostering trust and facilitating effective communication related to payments and account balances.
• Ensured compliance with company policies and relevant regulations through diligent monitoring of cash application activities.
• Assisted with month-end close procedures, including account reconciliations and variance analysis reporting.
• Maintained thorough documentation of all cash applications, ensuring a clear audit trail for financial review purposes.
• Achieved consistent customer satisfaction through proactive communication and problem resolution.
• Reduced manual entry errors for increased accuracy in cash applications.
• Filed reports and posted daily batches in system.

Duties included :

• Enhanced customer satisfaction by resolving complex issues promptly and professionally.
• Reduced call resolution time through efficient problem-solving and communication skills.
• Developed strong relationships with clients, resulting in increased customer loyalty and repeat business.
• Achieved high-quality service by adhering to company policies and procedures during each interaction.
• Consistently met or exceeded performance goals, contributing to the overall success of the call center.
• Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.