Shirley Hill
Reisterstown,United States
Summary
Dutiful Correctional Officer with The Department of Public Safety and Corrections Services. With 14 years of experience supervising inmate interactions for safety and compliance. A dedicated and observant officer with a strong track record in maintaining safety and security. Looking to leverage my strong observation skills, to follow strict protocols, and resilience in high-stress situations, into the role of an assistant in your organization. Flexible, hard worker, ready to learn and contribute to team success. Dedicated and known for punctuality, pursuing employment options, within the organization, where good customer service and positive attitude, will make a difference. Assertive with years of experience. Calm and dependable. Trained in conflict resolution.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Corporal
Department of Public Safety and Correctional Services
Baltimore, MD
08.2009 - 09.2023
- Dutiful Correctional Officer with 14 years of experience supervising inmate interactions for safety and compliance
- Transitioning to Administrative Assistance, Data Entry and Front Desk Receptionist
- A dedicated and observant officer with a strong track record in maintaining safety and security
- Looking to leverage my strong observation skills, ability to follow strict protocols, and resilience in high-stress situations into the role of an assistant in your organization
- Flexible hard worker ready to learn and contribute to team success
- Dedicated and known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference
- Assertive with years of experience
- Calm and dependable
- Trained in conflict resolution
Education
Associate's degree - General Studies
Community College Of Baltimore County
Owings Mills, Maryland05.2014
Skills
- Certified Field Training officer-2021
- Responsible for Training, evaluating and recommendations
- Spearhead the enforcement of disciplinary procedures, safety policies and emergency responses
- Institutional Hearing Officer Coordinator, which included gathering information
- Interface with other departments for files and recommendations
- Utilize strong observation skills
- Demonstrate ability to follow policy and procedures
- Showcased high-level of patience in high stress situations
- Excellent communication and interpersonal skills through daily interaction with diverse groups
- Strategic planning and organization
- Interpersonal Skills
- Observation Skills
- Protocol adherence
- Resilience
- Strong communicator
- Multitasking
- Flexible and Adaptable
- Training & Development
- Conflict Resolution
Languages
- English, Advanced, Advanced, Advanced
Accomplishments
- Certified in Employee Field Training and Training within the Baltimore City Facilities
- Praised for exceeding contributions in the Maryland Charity Fund Foundation
- Recognized for locating large amounts of Contraband within the Facilities
- Honored for being approachable and showing compassion to others
Certification
- Certified in Cpr
References
References available upon request.
Timeline
Corporal
Department of Public Safety and Correctional Services
08.2009 - 09.2023
Associate's degree - General Studies
Community College Of Baltimore County
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