Shirley Horton
MC DONOUGH,GA
Summary
Detail-oriented team player with strong organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Over 30 years experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional and knowledgeable office experience offering several years of experience in administrative support and customer service. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing company policies and procedures. A highly Skilled Revenue Officer with expertise in collections. Hardworking Picker Packer experienced in warehouse safety and restocking duties. Accurately picks and packages items in preparation for shipment. Punctual, team-oriented employee. Skilled Picker Packer operating on feet for extended periods to manage large number of packages . Well-organized, reliable and hardworking with solid record of exceptional productivity.
Overview
36
36
years of professional experience
Work History
Human Resources Clerk
Clayton County Human Resources
03.2023 - 12.2023
- Compiled employee records from individual departments to maintain central files.
- Prepared and issued Subpoenas.
- Maintained and scheduled complex calendars.
- Assisted with meetings and presentations within company.
- Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy.
- Created and printed labels for well-organized filing.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Compiled, sorted and filed high volume of documents.
- Classified documents according to specified guidelines.
- Archived and disposed of documents according to established policies.
- Operated office equipment to scan and copy documents.
- Collaborated with the HR department to streamline administrative tasks, enhancing overall productivity levels.
- Assisted HR team in making data-driven decisions by providing accurate file records and reports.
- Classified files based on source, type or other details.
- Added and updated records with current materials.
- Tracked file removals and coordinated on-time returns.
- Cleaned up files regularly by removing outdated information for archival or disposal.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Managed incoming and outgoing mail.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Coordinated cross-departmental collaboration for projects that required access to pertinent employee records while ensuring privacy compliance measures were met at all times.
- Maintained organized filing system to facilitate easy retrieval of documents.
- Retrieved file information and made copies for authorized users.
- Identified and resolved filing discrepancies.
- Answered and redirected incoming phone calls for office.
- Maintained confidentiality of sensitive information, adhering to company policies and legal requirements regarding employee data protection.
- Promoted a culture of continuous improvement within the HR department by identifying areas for increased efficiency in file management practices.
- Ensured compliance with employment laws and regulations through meticulous record keeping.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed strong communication and organizational skills through working on group projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
Revenue Officer
Internal Revenue Service, IRS
03.1988 - 12.2018
- Produced briefs, located records and organized documentation to support court cases.
- Prepared and issued Summonses, Levies and Notice of Federal Tax Liens.
- Attended Court regarding delinquent tax accounts.
- Collaborated with cross-functional teams to identify underreported income and enforce tax laws.
- Enhanced taxpayer education by conducting informative workshops and providing helpful resources.
- Participated in continuous professional development opportunities to stay current on industry trends and best practices in revenue collections.
- Collected delinquent federal taxes and secured all delinquent returns.
- Considered alternative means of resolving tax debt issues if taxpayer could not pay
- Provided exceptional customer service to address taxpayer inquiries and resolve disputes quickly.
- Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
- Prepared tax returns for individuals and businesses.
- Recommended financial solutions in relation to tax implications.
- Kept case data and contact information up to date to expedite proceedings.
- Utilized advanced software tools to analyze financial data, pinpointing discrepancies for further investigation.
- Leveraged negotiation skills to secure favorable settlements with delinquent taxpayers while maintaining professionalism at all times.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Maintained detailed case documentation, ensuring accurate recordkeeping and streamlined communication among team members.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Supported management with ad hoc reporting needs, enabling informed decision-making regarding revenue collection efforts.
- Improved data accuracy by validating taxpayer information and updating records as needed.
- Increased revenue by implementing effective tax collection strategies and monitoring taxpayer compliance.
- Furnished taxpayer assistance and information to general public.
- Negotiated payment agreements with delinquent taxpayers, ensuring prompt debt resolution.
- Conducted thorough investigations to uncover hidden assets, increasing revenue collection success rates.
- Identified potential fraud cases, leading to the recovery of unpaid taxes and prevention of revenue loss.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Contributed to a positive work environment through proactive collaboration and effective communication with colleagues.
- Developed strong working relationships with taxpayers, fostering trust and encouraging voluntary compliance.
- Conducted research, interviews and investigations for information pertaining to alleged criminal violations.
- Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
- Mentored junior staff members, sharing valuable knowledge gained from years of experience in the field of revenue collection.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Provided professional services and support in a dynamic work environment.
- Applied effective time management techniques to meet tight deadlines.
- Developed strong communication and organizational skills through working on group projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Gained extensive knowledge in data entry, analysis and reporting.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Delivered services to customer locations within specific timeframes.
- Demonstrated leadership skills in managing projects from concept to completion.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Learned and adapted quickly to new technology and software applications.
Order Picker /Warehouse Stocker
ABC School Supply
10.1988 - 10.1989
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Assisted in managing inventory levels, performing routine cycle counts, and reconciling discrepancies as needed.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Checked inventory and selected products from specific locations based upon availability.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Followed orders precisely for correct items, sizes and quantities.
- Picked and packed order items.
- Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
- Excellent communication skills, both verbal and written.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Stocked designated items on shelves, end caps and displays.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Education
High School Diploma -
Akron Community School
Akron, AL05.1979
Skills
- Maintaining files
- Microsoft Office
- Transcribing Meetings and Messages
- Human Resources Management System
- Minute Taking
- Processing Grievance Documentation
- Generating Reports
Timeline
Human Resources Clerk
Clayton County Human Resources
03.2023 - 12.2023
Order Picker /Warehouse Stocker
ABC School Supply
10.1988 - 10.1989
Revenue Officer
Internal Revenue Service, IRS
03.1988 - 12.2018
High School Diploma -
Akron Community School
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