Shirley Illescas
Inglewood,CA
Summary
Dynamic Team Leader with a proven track record at Jack in the Box, enhancing customer satisfaction through meticulous service quality oversight and effective team empowerment. Excelled in problem-solving and team motivation, significantly boosting team performance. Skilled in conflict resolution and safety processes, adept at fostering professional relationships and achieving consensus for optimal results.
Overview
2
2
years of professional experience
Work History
Team Leader
Jack in the Box
11.2022 - Current
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Graduado -
Inglewood High School
231 S Grevillea Ave, Inglewood, CA 9030106.2022
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- People Management
- Work Planning and Prioritization
- Documentation And Reporting
- Work Planning
- Conflict Resolution
- Daily workflow improvement
- Safety processes and procedures
- Client Support
- Cash Handling
- Flexible Schedule
- Client Service
- Complaint resolution
- Issue Resolution
- Team Check-Ins
Languages
Español
Native or Bilingual
English
Professional Working
Timeline
Team Leader
Jack in the Box
11.2022 - Current
Graduado -
Inglewood High School
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