Summary
Work History
Overview
Education
Skills
Timeline
Cashier

Shirley Jackson

Vancouver,WA

Summary

Experienced in a fast-paced retail environment, I have honed valuable skills in customer service and cash handling. Possessing adaptability and quick learning abilities, I am prepared to transition into a new field that prioritizes efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to seize new opportunities.

Work History

Cashier

Macy's
10.2022 - 10.2023
  • Managed and balanced cash registers daily, maintaining zero discrepancy rate and improving customer satisfaction
  • Managed daily replenishment of over 100 items, achieving optimal sales floor stock levels and maximizing product visibility
  • Streamlined store arrangement, cutting restocking duration
  • Greeted customers entering store and responded promptly to customer needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.

Cashier

Goodwill
02.2019 - 02.2021
  • Managed cash handling operations with 100% accuracy, ensuring registers were accurately opened and closed daily
  • Increased sales floor efficiency by rotating in fresh merchandise and removing outdated items, ensuring product relevance
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, and locate items.

Cashier

Ross Dress for Less
04.2013 - 06.2017
  • Managed cash transactions with 100% accuracy, enhancing customer satisfaction by swiftly addressing inquiries and concerns.
  • Managed the replenishment of sales floor with new stock and returns, maintaining product availability rate.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Learned duties for various positions and provided backup at key times.

Cashier

Wal-Mart
01.2012 - 01.2013
  • Managed cash transactions for over 150 daily customers, ensuring 100% accuracy and enhancing customer satisfaction
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Resolved 95% of customer complaints within first contact, leveraging advanced interpersonal skills
  • Restocked and organized merchandise in front lanes.

Apparel Courtesy Clerk

Fred Meyer
04.2006 - 09.2006
  • Managed cash handling operations with accuracy, boosting customer satisfaction through prompt assistance and effective problem resolution
  • Ensured100% of returns were accounted for and restocked, leading to optimal product display and availability each day
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.

Customer Care Professional

Charter Communications
08.2001 - 04.2003
  • Elevated first-contact issue resolution rate to95%, enhancing customer loyalty through proficient handling of billing issues,150+ monthly service installs and service upgrade
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

RGN Clerk

Genuine Parts Company Distribution Center
08.1992 - 04.2000
  • Managed relationships with 100+ vendors streamlining internal processes for higher efficiency
  • Streamlined inventory and credit processes, for multiple Oregon stores
  • Provided expert receptionist support, ensuring zero downtime in switchboard operations and maintaining office equipment
  • Generated accurate monthly warehouse inventory reports, achieving 100% balance accuracy across all stock categories
  • Implemented a comprehensive filing system,
  • Input data into spreadsheets and databases.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.

General Office Supervisor

Automatic Vending Company
09.1987 - 07.1992
  • Oversaw monthly service and sales record maintenance for company vending equipment, boosting accuracy by 25%.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Supervised and trained 5 employees, enhancing efficiency in commission calculations and financial duties.

Overview

36
36
years of professional experience

Education

Office Administration Degree -

Trend College
Vancouver, WA
05.1987

High School Diploma - undefined

Prairie High School
Vancouver, WA
06.1984

Skills

  • Product Recommendations
  • Cash Handling
  • Drawer balancing
  • Returns processing
  • Payment Collection
  • Customer Service
  • Work ethic and integrity
  • Time management skills
  • Team collaboration
  • Conflict resolution
  • Product knowledge
  • Product restocking

Timeline

Cashier

Macy's
10.2022 - 10.2023

Cashier

Goodwill
02.2019 - 02.2021

Cashier

Ross Dress for Less
04.2013 - 06.2017

Cashier

Wal-Mart
01.2012 - 01.2013

Apparel Courtesy Clerk

Fred Meyer
04.2006 - 09.2006

Customer Care Professional

Charter Communications
08.2001 - 04.2003

RGN Clerk

Genuine Parts Company Distribution Center
08.1992 - 04.2000

General Office Supervisor

Automatic Vending Company
09.1987 - 07.1992

High School Diploma - undefined

Prairie High School

Office Administration Degree -

Trend College

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Shirley Jackson