Summary
Work History
Education
Skills
Certification
Quote
Work Preference
Timeline
Generic
Shirley Toon

Shirley Toon

Substitute teacher and Retired SSA Expert
Fancy Farm,KY

Summary

Worked for Social Security Administration for 33 years in the following positions: clerical, administrative aid, service representative, claims representative, technical expert. Taught classes in- office and state and region wide, gave speeches, one of four in Kentucky assigned to a Special Disability Workload going through old case files to make sure clients were paid properly, developed fraud cases for referral to office of inspector general, worked complex Workman’s compensation cases, filled in for manager upon his absence.

When substitute teaching, utilized computers, phones, copiers in preparing materials for class, counseled students who came to me wilh personal and class problems, maintained orderly classrooms, kept students on task

Work History

Substitute Teacher K-12

Graves County Schools
11.2022 - Current
  • Implemented strategies for behavior management to create a positive and structured learning environment
  • Utilized effective communication techniques to build positive relationships with students, parents, and colleagues
  • Designed and implemented curriculum to meet the diverse needs of students in the classroom
  • Implemented differentiated instruction strategies to support students with varying learning styles and abilities
  • Created engaging and effective lesson plans that catered to the academic needs of students.

Technical Assistant and Claims Representative

Social Security Administration
08.1979 - 08.2012
  • Provided exceptional customer service to ensure client satisfaction and resolution of inquiries
  • Entered and updated data accurately and efficiently to maintain database integrity
  • Processed all Disability, retirement and survivor claims in a timely manner while adhering to government guidelines
  • Offered technical support to users, troubleshooting and resolving issues with software and hardware, trained staff on changes in operations, quality and new programs
  • Reviewed and organized documentation for accuracy and completeness
  • Demonstrated strong communication skills through interactions with colleagues and clients.

Education

Bachelor of Science - BS, General education classes, Accounting, Economics, Typing, Computer Science, Communication, Finance, Office Machines, Word Processing - Business and Education

Murray State University
01.1979

Associate of Arts - AA, English, History, Speech, Art, Science, Algebra, Calculus, Anatomy and Physiology, Accounting, Economics, Typing - General Education studies

Paducah Community College
01.1977

Skills

  • Ability to Multi Task
  • Ability To Work Independently
  • Accuracy
  • Analysis
  • Customer Service
  • Detail Oriented
  • Elementary Education
  • Excellent People and Communication Skills
  • Flexibility
  • Judgment and Decision Making
  • Middle and High School Education
  • Equipment used: computers, typewriters, calculator, fax machine, copiers
  • Phone Skills
  • Problem Solving Skills
  • Special Education Teacher
  • Teaching Certificate
  • Proficient in use of Microsoft Office
  • Zoom calls

Certification

Special Circumstances Teacher Certification, 2022

Quote

Experience is a hard teacher because she gives the test first, the lesson after.
Vernon Law

Work Preference

Work Type

Part TimeFull Time

Work Location

Remote

Important To Me

Work-life balanceFlexible work hoursWork from home option

Timeline

Substitute Teacher K-12

Graves County Schools
11.2022 - Current

Technical Assistant and Claims Representative

Social Security Administration
08.1979 - 08.2012

Bachelor of Science - BS, General education classes, Accounting, Economics, Typing, Computer Science, Communication, Finance, Office Machines, Word Processing - Business and Education

Murray State University

Associate of Arts - AA, English, History, Speech, Art, Science, Algebra, Calculus, Anatomy and Physiology, Accounting, Economics, Typing - General Education studies

Paducah Community College
Shirley ToonSubstitute teacher and Retired SSA Expert