Shirley Hossain

• Developed policies and procedures that align with company objectives and legal requirements.
• Maintained up-to-date knowledge of HR best practices, applying this expertise when advising managers on employee matters.
• Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
• Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
• Streamlined payroll processes by implementing efficient data entry and organization techniques, resulting in reduced processing time.
• Administered payroll accurately, ensuring timely payment processing while minimizing errors.
• Assisted employees with integrated pay when on leave of absence.
• Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
• Managed FMLA leave requests, balancing employee needs with organizational requirements for productivity.
• Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
• Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
• Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.

• Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
• Entered pay rates for new hires, increases, retro pay and benefit amounts.
• Administered medical insurance, disability and flexible spending accounts.
• Documented and processed all garnishments for bankruptcies, student loans and child support orders.
• Processed unemployment and disability claims
• Provided guidance and tracked FMLA, ADA, Pregnancy Leave and Workers' Compensation to managers and employees.
• Met with staff to resolve difficult situations related to performance and conflict management.
• Coached managers through employee engagement, documentation, discipline and performance improvement plans.
• Conducted confidential investigations of discrimination, harassment and workplace violence.
• Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.

• Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
• Assessed and filtered resumes from potential job candidates to determine qualified individuals
• Interviewed candidates and conducted background checks and verification.
• New Hire Orientations
• Training development
• Supervised staff and client training to ensure comprehensive knowledge of federal, state and local regulations
• Conflict Resolution
• Risk management
• Manage human resources information system and kept employee files up to date and accurate.

Researched all payroll, COBRA, disability and FMLA issues.

• Evaluated timecards for accuracy on regular and overtime hours.
• Supported clients with HR practice development and program creation, including performance management and evaluations, job descriptions and salary ranges
• Prepared employees for assignments by establishing and conducting orientation and training programs
• Evaluated staff performance at multiple facilities and made recommendations for training improvement