Shirley Kimbrough
Idaho Falls,ID
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
6
6
years of professional experience
Work History
Receptionist
Teton Toyota
09.2025 - Current
- Greeted and assisted customers, ensuring positive first impressions and exceptional service experiences.
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
- Scheduled appointments for service and sales, optimizing staff resources and customer satisfaction.
- Organized and maintained reception area, promoting a professional environment for clients and visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Rental Agent/Cashier
Teton Toyota
10.2024 - 09.2025
- Efficiently processed car rental returns, inspecting vehicles for damage and documenting any necessary repairs
- Provided exceptional customer service to car rental customers, ensuring a positive experience from start to finish
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
Assistant Manager, Customer Service
Idaho Title Loans
02.2024 - 09.2024
- Facilitated month-end closing processes, invoicing and journal entries.
- Executed productivity benchmarks across departments to maximize company revenue.
- Maintained a high level of professionalism while dealing with customers in a courteous and timely manner.
- Provided exceptional customer service by responding to inquiries, resolving complaints and managing difficult situations.
Tax Professional
H&R Block
12.2023 - 02.2024
- Assisted in preparing or prepared simple to complex tax returns for individuals or small businesses.
- Advised clients on how best to structure transactions in order to maximize deductions and minimize taxable income.
- Explained federal and state tax laws to individuals and companies.
Office Manager/Bookkeeper
Eagle Construction
09.2023 - 02.2024
- Processed payrolls on a biweekly basis using accounting software.
- Led meetings, keeping staff informed of changes or new requirements in policies and procedures.
- Represented business in marketplace and developed relationships with key accounts to promote and market business.
- Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies.
- Coordinated with vendors to purchase necessary supplies in a timely manner.
Supervisor
Administrative Resource Options
09.2019 - 09.2023
- Received product deliveries and moved materials to designated workplace locations.
- Set performance goals for staff members and helped teams meet important deadlines.
- Conducted employee evaluations and documented overall progress.
- Encouraged collaboration among team members through positive reinforcement techniques such as praise or rewards programs.
- Assisted managers with employee recruitment and interviews.
Education
Associate of Science -
University of Phoenix
Phoenix, AZ01.2010
Skills
- Staff Training and Development
- Word
- Front desk
- Continuous improvement
- Individual consumer customer service
- Performance Tracking
- Phone answering
- Phone etiquette
- Customer communication
- Communication skills
- Microsoft Office
- Cashiering
- Analysis skills
- Microsoft Word
- Microsoft Powerpoint
- Administrative experience
- Microsoft Outlook
- Data entry
- Adobe Acrobat
- Budgeting
- Time management
- Phone call management
- Clerical experience
- Expense management
- Databases
- Microsoft Excel
- GAAP
- Office record organization
- Account analysis
- QuickBooks
- Word processing
- Negotiation
- Filing
- Cash handling
- Payroll
- Interpersonal communication
- Windows
- Google Suite
- Order entry
- Financial software
- Office phone management
- Typing
- Recruiting
- Accounting Software
- Organizational skills
- Multitasking
- Calendar management
- DocuSign
- Attention to detail
- Financial services
- Innovation and Creativity
- Spreadsheet charts
- Phone customer support
- Multi-line phone systems
- Clear language communication
- 10 key typing
- Account reconciliation
- Debits & credits
- Handling customer inquiries
- Google Docs
- Bookkeeping
Timeline
Receptionist
Teton Toyota
09.2025 - Current
Rental Agent/Cashier
Teton Toyota
10.2024 - 09.2025
Assistant Manager, Customer Service
Idaho Title Loans
02.2024 - 09.2024
Tax Professional
H&R Block
12.2023 - 02.2024
Office Manager/Bookkeeper
Eagle Construction
09.2023 - 02.2024
Supervisor
Administrative Resource Options
09.2019 - 09.2023
Associate of Science -
University of Phoenix