Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shirley Klosowski

Tuolumne,CA

Summary

Experienced administrative professional prepared for this role with strong background in office management with great communication and comprehension skills. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement. Track record of effective communication and multitasking to meet diverse administrative needs.

Overview

14
14
years of professional experience

Work History

TEDA Board Administrative Assistant

TEDA INC.
10.2021 - Current


  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Conducted research for project proposals, compiling information that supported winning bids.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Executive Administrative Assistant-General Manager

Black Oak Casino
06.2021 - 10.2021
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
  • Formulated policies and procedures to streamline operations.
  • Scheduled appointments and handled calenders for senior leadership.
  • Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
  • Handled confidential and sensitive information with discretion and tact.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Worked with senior management to initiate new projects and assist in various processes.

Dirt Crew Administrative Assistant

Tuolumne Me-Wuk Tribal Council
10.2019 - 06.2021
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Conducted research for project proposals, compiling information that supported winning bids.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Managed filing system, entered data and completed other clerical tasks.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Performed research to collect and record industry data.
  • Managed multiple bids simultaneously while meeting tight deadlines, showcasing strong prioritization skills and efficient work habits.
  • Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.

Planning and Development Administrative Assistant

Tuolumne Me-Wuk Tribal Council
03.2019 - 10.2019
  • Maintains accurate records, files, and minutes of meetings, keeps the zoning map, text, and office records up to date by recording all amendments and retaining all official documents.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies.
  • Assists in the research, analysis, and preparation of reports concerning land use and development.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Participating in planning meetings, workshops, and other planning-related activities to inform the community.

Tribal Security Dispatcher

Tuolumne Me-Wuk Tribal Council
06.2017 - 05.2019
  • Contact and maintain good relationships with CHP and S.O.
  • Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
  • Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
  • High Level of Confidentiality
  • Assisted in the creation of comprehensive incident reports, detailing all relevant information for further analysis and resolution.
  • Collaborated closely with supervisory staff to address any issues or concerns related to dispatcher performance or procedural compliance promptly and effectively.
  • Enhanced security response times by efficiently dispatching officers to incidents and alarms.
  • Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.

Social Services Intake Worker

Tuolumne Me-Wuk Tribal Council
11.2015 - 06.2017
  • Interview clients individually and with families to determine what services would best fit their needs.
  • Assessed clients and delivered comprehensive case management services. Presented case history material for review ad discussion with others management staff.
  • Evaluated and addressed individual client needs and concerns. Developed workable solutions for recurring problems for individuals and families. Maintained throughout case history records and wrote detailed reports.
  • Managed the receptionist are, including greeting visitors and responding to telephone and in person requests for information.
  • Served as a central point of contact for all outside vendors needing to gain access to the building.
  • Wrote reports and correspondence from dictation and handwritten notes. Maintained and up-to-date department Organizational charts.
  • Drafted meeting agendas, supplied advance materials and evaluated follow-up for meetings and team conferences.
  • High Level of Confidentiality
  • Worked with all Tribal members, and all natives in the service area.

EDD Intern- Human Resources

Tuolumne Me-Wuk Tribal Council
08.2013 - 11.2015


  • Created and implemented the exit and new hire interview program process.
  • Handled all media and public relations inquires.
  • Building and maintain all personnel records.
  • High level of Confidentiality
  • Streamlined data entry processes, significantly reducing manual errors.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Organized new employee orientation schedules for new hires.
  • Supported HR Manager in strategic planning sessions focused on organizational development and growth.
  • Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
  • Aided staff with employee performance review paperwork and documentation.

King Pins Attendant

Black Oak Casino
06.2011 - 08.2013
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Promptly report complaints to a member of the management team.
  • Resolved guest complaints promptly and professionally
  • Quickly and efficiently processed payments and made accurate change.
  • Took initiative to find extra tasks when scheduled duties were completed.
  • Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
  • Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.

Education

High School Diploma -

Summerville Union High School
01.2013

Associate of Science - Sociology

Columbia College

Skills

  • Strong focus on accuracy
  • Program design and implementation
  • Strong analytical abilities
  • Proficient in computer applications
  • Effective verbal communication
  • Skilled in simultaneous project oversight
  • Proficient in fast-paced environments
  • Creative resource management
  • Data management and filing
  • Maintains composure in challenging situations
  • Collaborative team member
  • Proven leadership abilities
  • Highly organized
  • Adaptable learner
  • Effective communication
  • Prioritization and scheduling
  • Problem-solving skills

Timeline

TEDA Board Administrative Assistant

TEDA INC.
10.2021 - Current

Executive Administrative Assistant-General Manager

Black Oak Casino
06.2021 - 10.2021

Dirt Crew Administrative Assistant

Tuolumne Me-Wuk Tribal Council
10.2019 - 06.2021

Planning and Development Administrative Assistant

Tuolumne Me-Wuk Tribal Council
03.2019 - 10.2019

Tribal Security Dispatcher

Tuolumne Me-Wuk Tribal Council
06.2017 - 05.2019

Social Services Intake Worker

Tuolumne Me-Wuk Tribal Council
11.2015 - 06.2017

EDD Intern- Human Resources

Tuolumne Me-Wuk Tribal Council
08.2013 - 11.2015

King Pins Attendant

Black Oak Casino
06.2011 - 08.2013

High School Diploma -

Summerville Union High School

Associate of Science - Sociology

Columbia College

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