Shirley Kusumo
Philadelphia,PA
Summary
Dynamic leader with a proven track record at Gascomp, adept in workplace safety and problem-solving. Excelled in staff management and customer service, significantly enhancing operational efficiency and client satisfaction. Skilled in hiring and training, fostering a motivated team to exceed performance targets. Achieved notable sales growth through strategic customer engagement and quality management.
Overview
13
13
years of professional experience
Work History
Assistant Warehouse Manager
Gascomp
Indonesia
08.2017 - 11.2022
- Managed daily shipping and receiving operations, ensuring accuracy and timeliness in all transactions.
- Maintained a safe work environment, conducting regular safety inspections and training employees on proper procedures.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Facilitated cross-training initiatives within the warehouse team, ensuring staff members were equipped with the knowledge and skills necessary to adapt quickly to changing business needs.
- Monitored inventory levels closely, ensuring stock was replenished in a timely manner to prevent shortages or delays in fulfilling customer orders.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Mentored new employees, providing guidance on company policies, expectations, and best practices.
- Organized periodic audits of warehouse processes to ensure compliance with company policies as well as federal regulations related to health and safety guidelines.
- Assisted in budget preparation for the warehouse department, tracking expenditures against forecasted amounts consistently throughout the fiscal year.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
Administrative Manager
Valiancy
Singapore
07.2013 - 07.2017
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
Condominium Assistant Manager
Savills
Singapore
06.2012 - 06.2013
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Streamlined communication with board members, maintaining transparency and fostering strong relationships.
- Established preventive maintenance plans to minimize equipment breakdowns and extend lifespan.
- Oversaw property inspections, identifying areas for improvement and scheduling necessary repairs or upgrades.
- Organized regular meetings with residents to discuss updates, gather feedback, and address concerns.
- Managed vendor relations for optimal service quality and cost control.
Sales Executive
Nubox
Singapore
05.2010 - 05.2012
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Diploma In Business Administration -
PSB Academy
SingaporeSkills
- Workplace Safety
- Problem-Solving
- Hiring and Training
- Staff Management
- Quality Management
- Customer Service
- Data Entry
- Billing and Invoicing
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Indonesian
Native or Bilingual
Timeline
Assistant Warehouse Manager
Gascomp
08.2017 - 11.2022
Administrative Manager
Valiancy
07.2013 - 07.2017
Condominium Assistant Manager
Savills
06.2012 - 06.2013
Sales Executive
Nubox
05.2010 - 05.2012
Diploma In Business Administration -
PSB Academy