Summary
Overview
Work History
Education
Maine Roads to Quality Classes
Timeline
Generic

Shirley Lake

Harrison,ME

Summary

Proactive and caring worker with 40 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.

Overview

48
48
years of professional experience

Work History

Day Care Assistant

Brook Hollow Academy
09.2022 - 09.2024
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Supported children's emotional well-being by offering empathetic and patient care.
  • Assisted in potty training and toilet hygiene.
  • Provided support and guidance to children in conflict resolution.

Office Manager/Owner

Proforma Print Systems
01.2007 - 08.2024
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Office Manager

Downeast Printing
08.2005 - 12.2006
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

House Cleaner

NY House Cleaning Service
09.2004 - 08.2005
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Bank Teller/Assistant Manager

Barnett Savings Bank
01.1984 - 04.1990
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Educated customers on online banking and mobile banking applications.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Handled various accounting transactions.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Referred customers to other banking departments for specialized services.
  • Cross-sold credit cards, loans and other bank products.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Conducted performance evaluations and provided constructive feedback to employees.

Elementary School Teacher

River Elementary School
05.1982 - 12.1983
  • Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
  • Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
  • Established open communication and positive relationships with students, parents, peers, and administrative staff.
  • Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
  • Engaged in professional development workshops, staying abreast of educational trends and best practices.
  • Collaborated with colleagues to share resources and strategies, enhancing overall teaching effectiveness.
  • Taught lessons encompassing skill-building activities in speaking, writing, reading and listening.
  • Provided regular feedback to students on progress and assigned grades based on performance.

Cashier Office Assistant

University of Central Florida
09.1980 - 04.1982
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
  • Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.

Bank Teller

Portland Savings Bank
09.1976 - 08.1980
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Handled various accounting transactions.
  • Referred customers to other banking departments for specialized services.
  • Cross-sold credit cards, loans and other bank products.
  • Processed applications for new accounts.
  • Calculated fees due, interest and change for customer transactions.
  • Assisted customers with banking needs and inquiries.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.

Education

Bachelor of Arts - Elementary Education/History

University of Central Florida
Orlando, FL
04.1982

Maine Roads to Quality Classes

Maine Roads to Quality classes 30 hours

Timeline

Day Care Assistant

Brook Hollow Academy
09.2022 - 09.2024

Office Manager/Owner

Proforma Print Systems
01.2007 - 08.2024

Office Manager

Downeast Printing
08.2005 - 12.2006

House Cleaner

NY House Cleaning Service
09.2004 - 08.2005

Bank Teller/Assistant Manager

Barnett Savings Bank
01.1984 - 04.1990

Elementary School Teacher

River Elementary School
05.1982 - 12.1983

Cashier Office Assistant

University of Central Florida
09.1980 - 04.1982

Bank Teller

Portland Savings Bank
09.1976 - 08.1980

Bachelor of Arts - Elementary Education/History

University of Central Florida

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Shirley Lake