Shirley Lumbus
Cleveland,OH
Summary
Driven professional while enhancing patient satisfaction through superior environmental services and ensuring regulatory compliance. Excelled in roles requiring active listening and Microsoft Office proficiency, demonstrating exceptional time management and problem-solving skills. Achieved significant improvements in safety standards and operational efficiency, showcasing a commitment to excellence and a results-focused approach. Well-qualified and highly motivated in significant experience over the numbers of years career focused on standardizing procedures, boosting output and updating policies to reflect changing needs. Highly organized, attentive, and results-driven with excellent planning and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Environmental Services
Cleveland Clinic
08.2022 - Current
- Assisted management in developing policies and procedures for environmental services operations, ensuring regulatory compliance.
- Collaborated with interdisciplinary teams on special projects or events requiring additional environmental services support.
- Achieved high levels of patient satisfaction through consistent delivery of superior environmental services.
- Ensured compliance with local, state, and federal regulations by regularly reviewing policies and procedures related to environmental services.
Home Care Provider
Help At Home Health Care
10.2020 - 04.2023
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Monitored progress and documented patient health status changes to keep care team updated.
Line Ambassador
Amazon
10.2018 - 03.2022
- Collaborated with team members to meet production deadlines and maintain a consistent workflow.
- Improved safety standards by adhering to company protocols and maintaining a clean and organized work area.
- Assisted in training new hires on assembly techniques, fostering a supportive work environment that encouraged skill development and collaboration among team members.
- Managed inventory of parts and components.
Home Care Provider
Eliza Bryant Village
03.2016 - 10.2019
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with self-administered medications.
- Conducted regular evaluations of patients'' progress and adjusted care plans accordingly to ensure continued effectiveness and alignment with changing needs.
- Scheduled and coordinated medical appointments.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
Education
No Degree - Medica Administrative Assisant
Ultimate Medical Academy
Tampa, FL09.2023
Skills
- In-Home Services
- Active Listening Skills
- Microsoft office Applications
- Customer Service
- Well-Organized
- Time Management
- Medical Records Management
- Problem Solver
- Open Mindedness
Timeline
Environmental Services
Cleveland Clinic
08.2022 - Current
Home Care Provider
Help At Home Health Care
10.2020 - 04.2023
Line Ambassador
Amazon
10.2018 - 03.2022
Home Care Provider
Eliza Bryant Village
03.2016 - 10.2019
No Degree - Medica Administrative Assisant
Ultimate Medical Academy