Shirley Mason
1697 Kirkwood Road, Baltimore,MD
Summary
Dynamic leader with a proven track record at Baltimore County Public Library, enhancing operational efficiency, promoting inclusive environments, and inspiring employee engagement. Expert in strategic planning and policy implementation, Boosted circulation numbers significantly. Skilled in coaching leadership and optimizing performance, Excel in fostering workforce diversity and driving organizational development.
Overview
26
26
years of professional experience
Work History
Circulation Manager
Baltimore County Public Library
01.2013 - Current
- Oversaw inventory management to ensure adequate stock levels, minimize waste, and maintain optimal efficiency.
- Managed a staff of 10-15 full and part-time employees services for efficient daily operations and high customer satisfaction rates.
- Conducted regular performance evaluations of staff members to identify areas for improvement and provide constructive feedback for professional development.
- Increased circulation numbers by implementing strategic marketing initiatives and targeted distribution plans.
- Streamlined workflow processes with the introduction of new technology and procedures, resulting in reduced operational costs.
- Ensured compliance with industry regulations and company policies to maintain a safe working environment for all employees.
- Collaborated with other departments on cross-functional projects for enhanced organizational synergy and productivity gains.
- Implemented comprehensive staff training programs for continuous improvement in overall performance and service quality.
- Organized library catalog, supplies, equipment and records.
- Resolved patrons' complaints tactfully and professionally.
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
- Restored order in face of conflicts between patrons and staff regarding policies, services and resource use.
Assistant Circulation Manager
Baltimore County Public Library
02.2010 - 01.2013
- Managed a staff of 10 employees daily, produced daily and weekly schedules for staff, conducted performance reviews.
- Initiated process improvements within the circulation department that led to increased accuracy and reduced instances of delivery errors.
- Provided exceptional customer service through prompt resolution of issues, maintaining high retention rates among patrons.
- Assisted in budget planning and management, ensuring financial targets were met without compromising service quality.
- Coordinated with other departments for seamless execution of cross-functional initiatives, improving overall company performance.
- Resolved patrons' complaints tactfully and professionally.
Library Circulation Assistant
Baltimore County Public Library
02.2008 - 03.2010
- Reduced wait times at circulation desk by implementing efficient check-in/check-out processes.
- Enhanced user experience by creating informative signage guiding patrons through various sections of the library space effectively.
- Promoted library programs and events through engaging displays and informative handouts, increasing community involvement.
- Managed interlibrary loan requests, facilitating the borrowing of materials from other institutions for patron use.
- Ensured a welcoming environment for patrons by assisting with directional inquiries and providing information on library resources.
- Developed strong relationships with patrons by offering personalized reading recommendations based on their interests and preferences.
- Assisted with library event planning and execution, ensuring a positive experience for all attendees.
Medical Assistant
University Of Maryland Medical System
02.1999 - 09.2000
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Education
Certification - Medical Assistant
National School of Health Technology
Philadelphia, PAHigh School Diploma -
Simon Gratz High School
Philadelphia, PASkills
- Employee relations
- Policy implementation
- Talent management
- Coaching leadership
- Strategic planning
- Diversity and inclusion
- Managing employee relations
- Organizational development
Accomplishments
Baker and Taylor Black Caucus of American Library Association Support Staff Award, 2023
Timeline
Circulation Manager
Baltimore County Public Library
01.2013 - Current
Assistant Circulation Manager
Baltimore County Public Library
02.2010 - 01.2013
Library Circulation Assistant
Baltimore County Public Library
02.2008 - 03.2010
Medical Assistant
University Of Maryland Medical System
02.1999 - 09.2000
Certification - Medical Assistant
National School of Health Technology
High School Diploma -
Simon Gratz High School
Similar Profiles
Jacob ClemmerJacob Clemmer
Kindergarten Teacher at Baltimore County Public SchoolsKindergarten Teacher at Baltimore County Public Schools
Hugo Hernandez CastilloHugo Hernandez Castillo
Building Service Worker at Baltimore County Public SchoolsBuilding Service Worker at Baltimore County Public Schools
Isaac SmartIsaac Smart
Building Service Worker at Baltimore County Public School SystemBuilding Service Worker at Baltimore County Public School System