Shirley Mattocks

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Conducted thorough inspections to ensure compliance with safety and quality standards.
• Identified and documented areas for process improvement, enhancing operational efficiency.
• Trained junior inspectors on inspection techniques and regulatory requirements.
• Collaborated with cross-functional teams to resolve quality issues promptly.

Measuring debris levels on components, washers used to clean components and assemblies at multiple stages of production.

Microscopes, Filtrex machine, viscosity of different testing fluids, NCR's blueprint reading requirements, test patches for oil and water also part's

• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Assisted customers by answering questions and fulfilling requests.
• Communicated with customers and team members to solve problems.
• Processed both cash and card purchases and returns.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
• Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
• Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
• Developed strong relationships with repeat customers through friendly service interactions.
• Trained team members on cash register operation and cash handling.
• Restocked and organized merchandise in front lanes.
• Helped customers complete purchases, locate items, and join reward programs.
• Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
• Quickly and accurately counted drawers at start and end of each shift.
• Operated POS cash register and equipment to collect payments.
• Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
• Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
• Provided backup support during high traffic periods by stepping into cashier roles when necessary.
• Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
• Monitored areas for security issues and safety hazards.
• Processed refunds and exchanges in accordance with company policy.
• Handled cash with high accuracy and took care to check bills for fraud.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Learned duties for various positions and provided backup at key times.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Conducted inventory counts by adding each item in stock and documenting in computer system.