Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Work Availability
Timeline
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Shirley Millette

Shirley Millette

Summary

Seasoned Operations Manager and talented leader with 22 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach

Overview

36
36
years of professional experience
1
1
Certification

Work History

Route Coordinator

Swat Logistics
12.2022 - 08.2024
  • Analyzed competitor strategies to identify potential areas of improvement within our operations.
  • Coordinated with warehouse staff to ensure efficient loading of vehicles and timely departures from distribution centers.
  • Reduced delivery times with effective communication between drivers, dispatchers, and customers.
  • Managed driver scheduling for optimal coverage during peak hours and holidays.
  • Enhanced customer satisfaction by addressing concerns promptly and providing timely updates on deliveries.
  • Monitored driver safety records to promote responsible driving habits among team members.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.

Owner

Georgia Dispatch Group LLC
01.2018 - 03.2021
  • Operations Management and Dispatching Services for Owner Operators and Small Fleets
  • FMCSA and DOT Safety and Compliance Services - We offer an online Driver Qualification File and Onboarding System
  • Offered Online Safety Training Courses - help carriers prepare for New Carrier Audits, Company and Driver Safety Policy creation
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Established foundational processes for business operations.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.

Independent Dispatcher

ProDispatch
01.2017 - 12.2019
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 12 .Owner Operators,
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Maintained high levels of confidentiality and discretion with sensitive information.
  • Preserved accurate records of dispatched orders, deliveries and receipts.

Dispatcher/Operations Manager

Bulusa Express, LLC
01.2013 - 12.2017
  • Supervise Dispatch Department and Remote Dispatcher - Provide training to develop, maintain and enhance good customer relations, ethical company driver supervision as well as compliance with DOT Hours of Service Regulation Negotiate freight rates with brokers, and made sales calls
  • Full-Charge Bookkeeping and Accounting - Experience includes but not limited to: Accounts Receivable, Billing & Collection, Accounts Payable, Payroll, Payroll Taxes, and Industry specific tax forms
  • Operations Management - Manage direct day-to-day operations of an intrastate and interstate trucking company
  • Ensure safe, reliable, on-time service with efficient and cost-effective solutions of routing issues and daily operations
  • Human Resources Generalist - Experience includes but not limited to: Employee Recruitment and Retention, Staff Development, Mediation, Conflict Resolution, Benefits and Compensation, DOT Qualification Files and HR Policy Development

Owner/Manager

Peachstate Drug Testing, LLC
01.2004 - 12.2006
  • Managed daily operations for an onsite and in house drug and alcohol testing company
  • Prepared marketing materials and made sales calls
  • Certified Professional Collector for DOT and Non DOT Drug and Alcohol testing

Operations Manager

Condor Transport Inc
01.1989 - 12.2004
  • Full-Charge Bookkeeping and Accounting - Experience includes but not limited to: Accounts Receivable, Billing & Collection, Accounts Payable, Payroll, Payroll Taxes, and Industry specific tax forms.
  • Ensure safe, reliable, on-time service with efficient and cost-effective solutions of routing issues and daily operations
  • Human Resources Generalist - Experience includes but not limited to: Employee Recruitment and Retention, Staff Development, Mediation, Conflict Resolution, Benefits and Compensation, DOT Qualification Files and HR Policy Development
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Education

Associate's degree - Business

Macon State College
Macon, GA
03.1996

Skills

    Fleet Management

    Safety Procedures

    MS Office

    Continuous Improvement

    Personnel Management

    Operations Management

    Customer Relationship Management (CRM)

    Human Resources Management

    Business Analysis and Reporting

    Documentation And Reporting

Certification

Breath Alcohol Technician, 01/01/02, 05/01/06

Personal Information

Authorized To Work: US

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Route Coordinator

Swat Logistics
12.2022 - 08.2024

Owner

Georgia Dispatch Group LLC
01.2018 - 03.2021

Independent Dispatcher

ProDispatch
01.2017 - 12.2019

Dispatcher/Operations Manager

Bulusa Express, LLC
01.2013 - 12.2017

Owner/Manager

Peachstate Drug Testing, LLC
01.2004 - 12.2006

Operations Manager

Condor Transport Inc
01.1989 - 12.2004

Associate's degree - Business

Macon State College

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Shirley Millette